- Oversee Phlebotomy and Clerical Functions
- Responsible for making sure all the necessary orders (draws) have been completed at hospital locations and the off-sites and picked up by the courier.
- Operate as a float to cover voids in the schedule, such as vacation and sick time and assist with heavy workloads, etc.
- Primary contact for staff regarding scheduling, shift swaps, etc. using scheduling system.
- Provides leadership and direction in place of the Customer Service Manager during manager absences.
- Proficient in determining specimen requirements blood collections for all age groups, order entry, specimen accessioning, and specimen distributions.
- Proficient in collecting blood successfully on difficult patients.
- Provide a chain of command between Lead and Customer Service Manager to ensure the following are completed:
- Coach and guide lab associates in all areas of phlebotomy.
- Coach and guide clerical staff in all areas of responsibility.
- Orient, train, observe, and document orientation-period documents, reviewing with lab associates throughout orientation-period.
- Handle all call outs appropriately, assuring appropriate coverage is provided.
- Prepare schedule for all lab associates and clerical staff using scheduling system, maintaining staffing hours within budget. Fill open shifts with per diem staff, as required.
- Ensure all employees know how to properly handle specimens, how to complete and submit all required documentation.
- Help train phlebotomists and clerical staff in areas that need improvement.
- Make sure phlebotomists and clerical staff are properly following policies and procedures.
- Make sure phlebotomists and clerical staff are furnished with proper supplies and forms.
- Responsible for directing the phlebotomists to ensure that all sites are covered.
- If complaints are received from an office, will be involved with investigating and communicating with Customer Service Manager.
- Assist the Customer Service Manager with quality initiatives, cost effectiveness, counseling employees and compliance to procedures and regulatory agency requirements.
- Provide input to the Customer Service Manager during the Employee Performance Evaluation process.
- Continually monitors and documents staff performance to ensure that each staff member exhibits a high level of competence.
- Orients and trains new employees on all applicable procedures, documents same, and continually monitors through observations.
- Encourages atmosphere of continued learning.
- Timely input for performance appraisals, ensuring they are completed on time.
- Demonstrates proficiency when utilizing the LIS.
- Ensures system integrity by signing on to begin tasks and signing off after tasks are completed.
- Performs systems maintenance tasks not limited to: Specimen Tracking Screen, Specimen Collection Batch, etc.
- Assists with inspection readiness ensuring the Laboratory meets and exceeds all CAP and regulatory standards.
- Conducts staff training when necessary.
- Assists with maintaining manuals.
- Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
- Excellent interpersonal, oral and written communication skills necessary.
- Minimum . graduate, Associate's Degree preferred
- Minimum 2 years related work experience desired
- Maintain BCLS or American Heart Association HeartSaver certification. Phlebotomy Certificate preferred (ASCP).
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Lead Laboratory Associate/Phlebotomist- Newburyport Medical Center Facility: Newburyport, MA 06/12/2024 - Anna Jaques Hospital
Description
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Description:
Lead Lab Associate/Phlebotomist
Staff Development
Laboratory Information System Operations
Qualifications:
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
