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    Server - Charleston, United States - IHOP

    IHOP
    IHOP Charleston, United States

    3 weeks ago

    IHOP background
    Description

    Job Description

    Summary:

    Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating taking orders, clearing dishes and resetting tables.

    Essential Duties and Responsibilities:

    • Develop and maintain professional functional working relationships with IHOP Team Members and guests
    • Execute the "Server Guidelines to Great Guest Service" per IHOP SOP to ensure a high-quality guest experience.
    • Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
    • Communicate guest food orders and service requests in an accurate and timely manner.
    • Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
    • Comply with SOP methods in regard to guest checks and maintaining cash control.
    • Stock and rotate all needed supplies in the service areas and dining room.
    • Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines.
    • Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
    • Perform all cleaning duties according to posted cleaning charts.
    • Comply with IHOP uniform and appearance standards per SOP guidelines.
    • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    JB.0.00.LN
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