Customer Onboarding Specialist - Alpharetta, United States - Saia

Description

Is your career taking you where you want to go?

When it began in 1924, Saia LTL Freight covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the U.S., providing nationwide less-than-truckload (LTL), non-asset truckload, and third-party logistics services. Headquartered in Johns Creek, Georgia, Saia is a fast growing company offering industry leading benefits and opportunities to inspire every member of our team. With over 12,000 employees dedicated to their jobs and our customers, you may discover your own career path at Saia.

Position Summary

Guides and educates business partners by facilitating, training, and resolving issues throughout the onboarding process to ensure customer satisfaction and retention.

Major Tasks and Responsibilities

• Collaborates with business partners to ensure a cohesive onboarding experience.
• Implements strategies and processes that deliver customer satisfaction and retention.
• Addresses any technical and operational issues encountered during the onboarding process.
• Owns and manages customer relationships from start to finish.
• Creates and delivers educational materials, tutorials, and documentation to support the onboarding process.
• Monitors and tracks accounts for churn and takes appropriate actions to recover from losses.
• Conducts periodic reviews with business partners to further enhance the customer experience.
• Tracks and reports on key onboarding metrics, such as time to activation and customer satisfaction.

Preferred Qualifications

• Bachelor's degree in business or a related field.
• 2+ years of customer service experience.
• Proficiency in Microsoft Office, Enterprise Resource Planning tools, Customer Relationship Management tools, and PowerBI.

Benefits

At Saia, your success is our success That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Our Mission

At Saia Inc., success comes down to taking care of the people who matter most - our customers, our employees and our shareholders. The rest will take care of itself.

To safely drive our customers' success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.