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- ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
- Customer service - working with customer service reps to high level engineers
- ServiceNow
- Confluence / JIRA
- IP knowledge - subnetting and general IP concepts like subnetting etc.
- Light Active Directory experience
- Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
- Working on Project in a Team format and also alone – keeping yourself on track by finishing your assignments on time or early
- Experience with Office360 – Word – Outlook – Excel – MS suite etc...
- Streaming knowledge for games using MS Teams or other applications
- Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook's /SOPs
- Basic Knowledge in Splunk/ Datadog
- Basic Knowledge in API concepts and applications
- ITIL experience in:
- Incident Management
- Problem Management
- Change Management
- AWS knowledge / Kubernetes / or any other cloud technology
- Good understanding of software development processes.
- Familiarity with open-source technologies
- Client-side database programming experience with SQL and Perl would be a plus.
- A high school diploma or GED
- Three to five years or relevant experience
- A degree from a four-year college (i.e., BA. BS)
Network Operations Admin NOC - San Bernardino, United States - Talent Software Services
Description
Are you an experienced Network Operations Admin NOC with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Network Operations Admin NOC to work at their company in San Bernardino, CA.
Do you have the right skills and experience for this role Read on to find out, and make your application.
Qualifications:
Preferred: