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    Security Guard - Chicago, United States - The Promontory

    The Promontory
    The Promontory Chicago, United States

    3 weeks ago

    Default job background
    Part time
    Description

    The Promontory is looking for friendly and experienced folks to join our in-house Security Team.

    As a venue, we strive to be #1 in Safety and Hospitality and offer an unparalleled party and concert-going experience to our guests.

    Whether checking credentials or IDs, securing the stage, or escorting an artist team backstage, a successful Security team member is one that has the safety of our guests as their #1 concern.

    The Promontory hosts an incredibly wide array of events and performances - from Live Hip Hop to Afrobeats dance parties to Private Events - the duties of this position are not comprehensive, this person will be asked to enthusiastically jump in where needed to make it happen.

    ABOUT THE ROLE

    • Assist in employee and guest ingress, greet and direct crowds, check IDs, enforce credential checks for backstage and artist areas, etc
    • Roam in venue and/or venue perimeter to ensure all access points are secure
    • Guide guests within the venue (restrooms, merch, VIP areas, ADA areas, etc)
    • Assist guests that need medical assistance by calling for Medical services on radio
    • Monitor guest behavior to ensure safe crowd management and address any inappropriate or unacceptable behavior in a timely manner
    • Work with House team to write reports of major incidents witnessed during event to assist management in thorough record keeping
    • Resolve guest issues with excellent customer service, and identifying when it's best to escalate to management for extra assistance
    • Enforce house code of conduct, be a strong advocate for inclusivity, respect and a welcoming environment
    • Learn, communicate, and practice existing house emergency and evacuation procedures
    • Perform other tasks or projects as assigned by management
    • This role will have regular hours scheduled beginning May 15, 2024

    ESSENTIAL PHYSICAL FUNCTIONS

    • Must have the ability/stamina to work up to 30 hours a week.
    • Ability to stand for up to 5-6 hours per shift.
    • Will frequently climb stairs, reach, feel, bend, stoop and carry
    • Must be able to work in both warm and cool environments, indoors and outdoors.
    • Must be able to tolerate higher levels of noise from music. Earplugs are provided

    Skills

    • 21 years of age or older
    • Previous music venue/events experience in Security preferred
    • Current PERC license preferred but not required
    • Skill in interpersonal communication and teamwork
    • Up for being adaptable - Checking a bag or ID, standing in a barricade, escorting an artist, or dealing with a difficult guest - happy to be flexible and proactively jump in where you're needed most.
    • Friendly, approachable demeanor - this is important
    • Flexible schedule and an ability to work late hours, including up to 3AM
    • Ability to deal with impaired guests in a positive and safety minded manner
    • Skilled in de-escalating difficult situations
    • Ability to stand for long periods and work in a loud indoor or outdoor environment
    • Tolerance of all cultures, music and art forms
    More detail about The Promontory part of 16 On Center, please visit
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