Dispatch Coordinator, Maintenance - Lexington - Anderson Communities

    Anderson Communities
    Anderson Communities Lexington

    1 week ago

    Description

    Anderson Communities is seeking an experienced Dispatch Coordinator for the Maintenance Services. Anderson Communities encompasses a diverse portfolio of residential and commercial properties. This position is responsible for all internal and external communication and scheduling as it relates to maintenance repairs. You will act as the "front line" point of contact, coordinating internal and external resources, while maintaining excellent customer service. We need your excellent organizational and communication skills to delegate priorities in a calm and helpful manner.
    About the Role:
    You will play a crucial role in ensuring the efficient operation of maintenance repair services within the organization. You will be responsible for assisting with the prioritization of technician schedules, managing resources, and communicating effectively with residents and team members to ensure timely service delivery. You will also monitor the progress of ongoing projects and address any issues that may arise, ensuring that all tasks are completed to the highest standards. By optimizing routes and schedules, this role directly contributes to the overall productivity and satisfaction of both residents and staff.
    Minimum Qualifications:

    • High school diploma or equivalent.
    • 2 years of proven experience in a dispatch or coordinator role, preferably in maintenance or facilities management industry
    • Proven ability to maintain composure in difficult situations
    • Ability to prioritize emergencies, execute directions accurately
    • Strong organizational skills and the ability to manage multiple tasks simultaneously
    • Strong analytical and problem solving skills
    • Ability to learn and utilize all company software
    • Ability to meet physical requirement of this position
    Preferred Qualifications:
    • Associate's degree in business administration or a related field.
    • Experience with scheduling software or dispatch systems.
    • Knowledge of residential maintenance processes and equipment.
    Responsibilities:
    • Answer multi-line phone system for residential maintenance and provide exceptional customer service
    • Coordinate daily dispatch of skilled maintenance teams and equipment based on project requirements and priorities.
    • Communicate with team members to provide updates on schedules, changes, and any issues that may arise during operations.
    • Monitor the progress of ongoing projects and ensure that all tasks are completed efficiently and to the required standards.
    • Maintain accurate records of communications, work completed, equipment used, and any incidents that occur during operations
    • Collaborate with management to develop strategies for improving service delivery and operational efficiency.
    Skills:
    The required skills for this position include strong organizational abilities, which are essential for managing multiple teams and schedules effectively. Excellent communication skills are vital for handling resident phone calls, providing detailed plan of action and relaying information to team members and addressing any issues that arise during operations. Problem-solving skills will be utilized daily to address unexpected challenges and ensure that projects remain on track. Familiarity with scheduling software will enhance the efficiency of dispatch operations, allowing for better resource management. Preferred skills, such as knowledge of maintenance processes will enable the Dispatch Coordinator to make informed decisions that improve service quality and operational effectiveness.
    Benefits:
    • Competitive pay based on experience
    • Great Benefits available after 30 days
    • 50% Medical Reimbursement Program (up to 50% of eligible out-of-pocket expenses)
    • Health, Dental, Short and Long Term Disability, Life Insurance
    • Paid Time Off
    • 401K Match
    • Rent Discount
    • Opportunities for Growth
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