- Professional, Industry, and Vendor certifications are required (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)
- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
- Ability to multi-task, prioritize, and respond with a sense of urgency
- Ability to concisely document issues and resolution steps
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Highly organized, analytical, creative and adaptive with exceptional verbal and written communication skills
- Ability to thrive in a team-oriented, customer-centric environment
- Exceptional ability to develop productive and positive relationships with customers and colleagues
- Variable hours/flexible shifts may apply
- Ability to work at Client's Partners, Inc. Corporate Office, located in the MinneapolisSaint Paul Area
- Experience in a managed service environment is required
- Work in conjunction with the Project Manager to implement projects successfully
- Review the scope of work and manage the implementation of projects
- Provide remote and on-site server/workstation support and maintenance
- Install applications and operating systems on customer hardware
- Test new products and technologies prior to deployment
- Create thorough and accurate documentation on all projects and support incidents
- Identify improvements associated with tools and techniques utilized by team members
- Administer and support Microsoft-based customer networks
- Investigate user problems and identify their source; determine solutions; test and implement solutions
- Configure and install Windows networks, servers, firewalls, switches, and other related equipment
- Assist personnel of other departments as a technical resource and an escalation point
- Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
- Provide supplemental training to clients and Client's staff
- Represent Client's Partners in a positive, professional, and enthusiastic manner when working with customers and staff
- Support and adhere to the company's core values
- Perform other duties or responsibilities as assigned or required
- All Windows desktop and server operating systems
- Active Directory, Group Policies
- Exchange Server
- Citrix Environments
- Microsoft Office 365 and SharePoint administration
- RMM platforms such as N-Able, LabTech, or Kaseya
- Enterprise-class switching and wireless hardware such as Cisco, HP
- Network security products from Cisco, Sonicwall, Watchguard
- VMware and Hyper-V virtualization platforms
- Backup products such as StorageCraft, Datto, or Veeam
- SAN Storage experience with IBM, HP, EMC, NetApp, both fiber and iSCSI
- Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
- All Microsoft Office Productivity Suites
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision insurance
- Company-paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
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Professional IT Services Engineer III - St Paul, United States - HIKINEX
Description
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Experience supporting/implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment. BS/BA preferred