Director of Operations - Swedesboro - L&L Kiln Mfg., Inc.

    L&L Kiln Mfg., Inc.
    L&L Kiln Mfg., Inc. Swedesboro

    2 days ago

    Construction / Facilities
    Description

    ROLE SUMMARY

    This role offers an exciting opportunity to join a growing, 3rd-generation family-owned manufacturer of kilns for potters. Your contributions will help shape a product beloved by artists, educators, and makers—an appreciation for craft and creativity is a strong cultural fit here. This position is ideally suited to someone who enjoys building systems and developing teams. You'll have meaningful authority in day-to-day decisions, while working closely with the President on strategic initiatives to help shape the company's next chapter. This is a high-impact, mid-career role.

    ABOUT L&L KILN

    L&L Kiln Mfg supplies the world with electric kilns used by potters, schools, and industry alike. Founded in 1946 and hand-assembled right here in New Jersey, we are known for building the most reliable and innovative products in the industry, having always been driven by a strong commitment to longevity and repairability.

    KEY RESPONSIBILITIES

    The scope is intentionally broad and will evolve over time, offering significant autonomy and influence.

    Supply Chain & Vendor Partnerships

    • Own and continuously improve the flow of materials into the business
    • Develop strong working relationships with key vendors
    • Guide inventory decisions using production and sales data
    • Identify opportunities to strengthen supply resilience

    Customer Experience & Technical Support

    • Lead the technical support function
    • Identify patterns of product/quality issues
    • Step in on complex customer situations
    • Improve brand sentiment with customers and distributors through superb support
    • Collaborate with our videographer on training and repair videos for customers
    • Improve distributor training and understanding of our products – virtual, on-site, or at L&L (some travel required)
    • Interact directly with customers and distributors as needed

    Operations

    • Ensure smooth day-to-day operations
    • Approach challenges with an entrepreneurial mindset that advances overall company success and competitiveness
    • Perform root-cause analysis of business system failures and deeper product quality concerns
    • Strengthen internal systems and processes
    • Apply and develop HR policies with nuance and clarity
    • Develop a highly effective team through employee development and hiring
    • Foster a culture of collaboration and continuous improvement

    QUALIFICATIONS

    • 3-5+ years of experience in technical or operations management at a manufacturing company
    • Strong communicator across technical and non-technical audiences
    • Basic mechanical/electrical aptitude and capacity to learn technical concepts quickly
    • Software: Office/Google tools; ERP experience
    • Experience using AI to leverage your effectiveness
    • Logical troubleshooting response to variety of technical issues
    • Proactive approach to solving problems
    • Maintains clear judgment and communication during operational disruptions
    • Experience in customer facing roles
    • Valid driver's license and willingness to travel for distributor visits (approx. 5–15%)

    ROLE OBJECTIVES & METRICS

    • P&L accountability
    • Supply chain resilience and cost of materials
    • Distributor and customer satisfaction through training and support
    • Smooth operation of the company
    • Increased long-term business competitiveness in marketplace

    SCHEDULE

    This is a full-time, on-site position, primarily working core business hours, with some schedule autonomy. After-hours emergencies are rare, and we highly value a work-life balance.

    BENEFITS

    Seven paid holidays plus PTO, three sponsored medical plans with vision insurance, Long Term Disability, Short Term Disability, Company-paid Life-Insurance, and a Retirement plan with match up to 3%.

    Visa Sponsorship

    Employer will not sponsor applicants for employment visa status. You must be authorized to work in the United States.

    Equal Opportunity Employer

    L&L is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

    This position will remain open until it is filled.

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