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- Plans, implements, and manages problem management systems designed to recognize, report, track, and resolve problems.
- Evaluates the feasibility of adapting new methods to enhance customer satisfaction.
- Develop and present oral and written reports, presentations, and briefings to managers that accurately describes the current operational situation, maintenance impacts, and performance status.
- Interprets meaning of analyses conducted, evaluation of the findings, and provides expert level recommendations.
- Participate in and facilitate various meetings with staff and work groups addressing issues, concerns, or seeking to resolve problems that impact the delivery of customer technical services.
- Explores ways to upgrade or enhance the level of services provided and implements changes in response to customer requirements.
- Consults with experts in other specialty areas to develop integrated action plans.
- Issues technical bulletins via the Intranet to inform customers of problems.
- Develops specifications for user instruction manuals based on customer's needs.
Information Technology Specialist - Stennis Space Center, United States - Department Of Homeland Security
Description
Summary
This position is located in the Management Directorate, Office of Chief Information Officer, IT Field Services Division.
As an Information Technology Specialist (Customer Support / Systems Administration), you will provide 24/7 access and use of USCIS IT equipment, network, and data and provide premier end-user support to all of the sites located within the local area.