- Review account data for accuracy
- Identify & resolve outstanding billing issues
- Investigate historical data for debts and invoicing
- Process payments and refunds
- Contacts clients for overdue billing matters via phone, email, text, voicemail and mail
- Negotiates & establish partial payments and payment plans when possible
- Update accounts based on their status
- Prepare and present reports on collection activities and progress
- Must be bilingual Spanish
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures, collection laws and regulations preferred
- Some experience using various collection techniques preferred
- Comfortable working with targets
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- High school diploma or GED
- This is not a remote position and requires in office participation
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Bilingual Dental Collections - Little Rock, United States - Rock Dental Brands
Description
Job Description
Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients' experiences.
We may be a bit biased, but we think it's one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients' lives, and to help create smiles that will last a lifetime. We take great pride in our company's culture because it's so rich and deeply embedded in everything we do.