Technical Support Analyst - Childersburg, United States - Resolute Forest Products

Description

We at Resolute are a diverse group of individuals who possess a wide variety of skills.

Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success.

Our Coosa Pines location in Childersburg, Alabama is currently seeking talent to fill the position of Technical Support Analyst. This job is a full-time, onsite position.

Primary Purpose The Technical Support Analyst - OT acts as the primary IT interface with the Mill/Distribution end users.

Duties and Responsibilities

Works directly with customers to provide services and help resolve computer problems in the IT/OT operations.
Uses discretion to effect timely solutions of problems to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
Collects detailed information to categorize requests to determine method of resolution.

Exercises sound professional judgement in analysis of problems to: (1) Attempt hardware/software solutions by phone or (2) decide proper level of maintenance required to solve the problem.

Performs level 1 system administration functions.
Provides needed support to the site IT Analyst.
Facilitates OT integration projects
Support Process Control department and radio communication systems
Support mill scanner system/hardware support
Support historian and manufacturing system processes
Follow ITSM processes/procedures
Vacation support and backfill for IT/OT personnel
Support forklift mounted mobility hardware

Knowledge and Experience

Computer science degree (preferred) with - 5 years hands-on experience in desktop, server, and network technologies and user interface languages.

The successful candidate is a self-starter who is motivated by the desire for continuous improvement with respect to the organizations financial results.

Technical capacity
Collaboration skills
On Call
Customer/Client focus
Problem solving/analysis
Time Management
MS Office 365
Windows 7, Windows 8, Windows 10, XP and Vista
Windows server 2003, 2008, 2012
Remote desktop support
Active Directory
Advanced printer/peripheral device troubleshooting
TCP/IP, DNS and DHCP
Support for handheld smart phones and tablets
Project management experience
Experience in a manufacturing environment a plus

Environment Manufacturing environment. Must be able to wear steel toe boots, hard hat, hearing protection, eye protection, and gloves. Walking on uneven surfaces, able to climb stairs and carry at least 20 lbs.

Forest products are essential, as are each and every one of our employees and contractors.

We take the necessary steps to protect the health and well-being of our employees and to safeguard the integrity of all Resolute facilities.

We are all in this together. We are one community. We are #RESOLUTEPROUD

Be part of the change. Be part of a dynamic team.

We are a global leader in the forest products industry offering an energetic and safe work environment with opportunities and challenges that will help develop your skills.

We are more than 8,000 employees in Canada, the United States and various other international locations.

We are looking for employees with the experience and expertise to improve our efficiency, increase our long-term profitability and deliver first-class products and services to our customers.

And you, what are you looking for?

We are a company writing a new story for itself in a rapidly changing industry. We havemade important inroads to ensure our viability and to be an environmental supplier of choice. Come take part of our history and be part of the change

How are we building the Resolute of the future? Find out in our Annual Report, available

Join the conversation Visit The Resolute Blog follow us onLinkedIn,Twitter andYouTube.