Jacks Monterey Busser - Portola Hotel & Spa

Description

Job Description

JOB DESCRIPTION

POSITION TITLE:

Jacks Busser

DEPARTMENT:

Jacks Monterey

REPORTS TO:

Restaurant Manager

DIVISION:

Food & Beverage

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Jacks Monterey Bussers are responsible for assisting the Food Server in serving guests. They must have good communication skills, the ability to lift, pull and push moderate weight and be willing to work with urgency in a fast paced environment with continual customer contact.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests' experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Responsible for maintaining work areas and equipment clean
• Responsible for clearing, wiping down and setting tables with dishes, napkins, silverware, glassware and condiments for the next guest
• Assists serving staff in delivering food orders to tables
• Responsible for refilling guest water glasses and coffee cups
• Maintain sanitation, health and safety standards in work areas
• Complete food and beverage knowledge and be able to communicate in detail to guests
• Comply with the Company's standards of conduct
• Assist bartenders with refilling ice bins, washing glassware, bussing dishes and replacing beverage products when scheduled as bar back

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent – Required

California Food Handlers / ServSafe Certification – Required

State approved Certification Alcohol management - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills.

PREVIOUS EXPERIENCED REQUIRED:

Minimum 6-months of Food & Beverage experience required; hospitality experience preferred.

ACTIVITY SUMMARY

Never

Occasionally

Frequently

Constantly

Sitting

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Standing

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Walking

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Crawling

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Bending Over

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Reaching Overhead

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Balancing

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Pushing/Pulling

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Lifting/Carrying

10 lbs. or less

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20 to 50 lbs.

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Over 50 lbs.

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Skin/Hands in Water

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Exposure to Chemicals

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Foot Controls Used

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Repetitive Hand Use

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Firm Grasping Required

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OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

No

Exposure to Dusts, Gas, Fumes

Yes

Exposure to Hazardous Materials

Yes

Possible Exposure to Blood/Body

No

Fluids

Exposure to High Noise Levels

Yes

Walking on Uneven Ground

Yes

Exposure to Marked Changes In

Yes

Temperature

Use of Safety Equipment (Glasses,

No

Ear Plugs, Etc.)

Hearing Impairment Acceptable

No

Color Vision Impairment

Yes

Acceptable

Color Vision at 20 inches or less

Yes

Required

Clear Vision at 20 feet or more

Yes

Required

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.