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Amazon Fulfillment Center Warehouse Associate
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Client Fulfillment Associate - South Holland, United States - Global Water Technology, Inc.
4 weeks ago
Description
Job TypeFull-time
Description
Job description
Associate, Client Fulfillment
About the Position :
The Client Fulfillment Associate is an important member of our Customer Service team, and works both internally and externally by professionally and efficiently supporting our frontline technicians, sales staff, and clients nationwide.
Each associate ensures the timely and accurate fulfillment of client quotes and orders and supports our office processes to deliver seamless customer service.
Summary of Duties :
Process purchase orders and create sales orders for chemical/material to replenish inventory or deliver directly to GWT's clients.
Answer GWT's central phone number and welcome visitors to GWT's corporate office.
Process returns when damaged or incorrect product has been shipped out.
Research, identify, and present solutions with suppliers and our field staff when products are backordered or when handling a complicated fulfillment request.
Assemble basic quotes for customers and create proposal drafts for the sales department.Receive and store order confirmations from vendors and order tracking information. Ensure the accuracy and timely shipment of each order. Update pricing in accounting system when necessary.
Assist with monthly mailings including, but not limited to, invoices and customer statements.
Conduct data entry in spreadsheets with customer information for tracking purposes.
Help organize and maintain GWT's file sharing system.
Assemble new customer Program Administration Manuals for distribution to the client's location.
Set up new customers and vendors, as well as update customer information in GWT's customer, ordering, and inventory systems.
Requirements
Qualifications
A professional and positive customer-first mindset
Strong oral and written communication skills
Attention to detail and an obsession with accuracy
Proficient in computer use with a solid understanding of Microsoft Office applications
Successful completion of a background check and drug screening
Valid driver's license
Ability to work Monday through Friday for 40 hours per week as early as 7:00am and as late as 6:30pm
Typical Experience:
Previous professional experience in a customer service or administrative support setting.
Working Location:
This role is based at GWT's corporate office in South Holland, Illinois.
Physical Requirements :
N/A
Perks & Benefits :
Competitive salary and group health care benefit program including medical, dental, and vision care
Company-provided life insurance
401k plan
Industry leading training and mentoring program to provide the pathway to personal success
Career growth in an industry where employment is stable through recessions and pandemics since water care is critical and of growing importance
Statement on Inclusiveness :
GWT is an equal opportunity employer and values diversity within our company.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status.
About Global Water Technology :
Global Water Technology (GWT) is one of the nation's fastest-growing providers of commercial and industrial water treatment solutions, placing on the Inc.
5000 list for the past four years.In operation since 1990, GWT serves a wide range of customer segments including Hospitality, Healthcare, Manufacturing, Commercial Office Buildings, Data Centers, Food and Beverage as well as New Construction clients.
Utilizing innovative data-driven applications, GWT helps clients minimize their water consumption, extend the useful life of their water systems, and more effectively monitor and manage their water systems equipment.
Job Type:
Full-time
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