Customer Service Representative- Spanish Preferred - Remote
1 day ago
Job description
ABOUT PROSPERA
Prospera is a nonprofit economic development organization dedicated to empowering entrepreneurs and strengthening communities. We provide expert consulting— primarily delivered in Spanish — along with educational programming, and access to resources that help small businesses grow and thrive.
At Prospera, you won't just have a job — you'll have purpose. Our work creates measurable impact in the communities we serve.
Learn more about our mission at
Location: Remote (Orlando, FL | Atlanta, GA | Charlotte, NC)
The pay rate for this position is: $20.00 per hour. Full-time.
Must be authorized to work in the U.S.
POSITION SUMMARY
The Customer Service Representative serves as the frontline ambassador of Prospera, providing exceptional client support, managing inquiries, maintaining accurate client records, and assisting with administrative and program coordination activities.
As part of the Programs team, this role supports the implementation of Prospera's economic development model under the guidance of the Regional Vice President. You will play a vital role in ensuring effective service delivery, operational excellence, and client satisfaction.
This full-time position offers meaningful exposure and professional growth within a collaborative, mission-driven environment.
Key Responsibilities
- Professionally manage inbound/outbound calls and direct inquiries appropriately
- Provide welcoming, service-oriented support to clients and visitors
- Maintain organized and accurate client records within the CRM system
- Support administrative documentation, correspondence, and reporting
- Coordinate meeting logistics, event preparation, and catering arrangements
- Monitor office supplies and coordinate orders as needed
- Conduct reminder communications for meetings and events
- Support seminar logistics and educational programming coordination
- Assist with internships coordination
- Perform additional administrative duties as assigned
EDUCATION AND EXPERIENCE
To thrive in this role, the ideal candidate will bring a mix of education, experience, and skills such as:
- Education: High school diploma or equivalent required; additional training or coursework in administration or customer service is a plus.
- Experience: At least three years of administrative experience in a business, nonprofit, or government setting, with proven ability to manage a variety of tasks in a fast-paced environment.
- Communication skills: Strong interpersonal and organizational communication skills to effectively interact with clients, colleagues, and leadership.
- Language skills: Fully bilingual in English and Spanish required, with the ability to communicate clearly and professionally across both languages.
- Technology skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) to handle daily tasks with ease.
- Professional qualities: Highly organized, detail-oriented, and a strong critical thinker who can prioritize effectively and support a collaborative team environment.
- Other requirements: Direct access by phone; ability to pass a background check.
BENEFITS - What We Offer
At Prospera, we know that our people are our greatest asset. We're proud to offer a comprehensive benefits package and an environment where you'll feel supported, valued, and inspired to grow:
- 100% employer-paid medical, dental, and vision insurance (employee coverage)
- 401(k) retirement plan to invest in your future
- Generous paid time off plus up to 16 paid holidays and 3 floating holidays each year
- Company-paid winter break (average of 2 weeks) to rest and recharge
- Life, disability, and supplemental insurance options for added peace of mind
- Employee Assistance Program (EAP) to support your well-being
- Flexible spending and health savings accounts to help you plan wisely
- A supportive, mission-driven culture where collaboration and respect are at the core of everything we do
- An approachable, visionary leadership team
- A great place to work where your contributions truly make a difference in the community we serve
Equal Opportunity Employer
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home
Work Location: Remote
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