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    Veterans Services Specialist - Missoula, United States - State of Montana

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    Description

    Veterans Services Specialist

    The Montana Veteran Affairs Division is looking for a dedicated Veterans Service Officer (VSO) with top-notch multitasking skills and keen attention to detail. Based at the Missoula office, this role involves being a diligent case manager for veterans' benefits claims. Duties include preparing, submitting, and overseeing claims, as well as being a strong advocate for veteran clients and their families throughout the process, reporting directly to the Veteran Services Supervisor.

    Responsibilities:

    • Evaluate individual needs to determine optimal eligibility for various veterans' benefits and entitlement claims.
    • Manage and oversee veterans' cases through different stages of completion.
    • Review veterans' medical records and prior claims to identify eligibility for additional benefits and services.
    • Submit claims for federal processing, ensuring accuracy and conducting quality assurance reviews.
    • Represent clients, interpret information for appeals for maximum entitlements.
    • Attend meetings, conferences, and events on behalf of the agency.
    • Coordinate with management for assistance with complex veteran claim packages.
    • Advocate for veterans and engage in outreach activities.

    This role is part of the Veterans Services Officer Career Ladder, with progression based on performance, certifications, and meeting minimum qualifications.

    Education and Experience:

    • Associates degree in business communication or social services, and;
    • 1 Year Experience in case management, benefits and claim processing, and/or military service with a focus on management services.
    • Equivalent combinations of education and experience will be considered.

    Minimum Physical/Mental Requirements:

    • Requires daily computer work of 8 or more hours;
    • May need to work beyond a 40-hour week due to workload fluctuations.

    Typical Work Environment:

    • Standard office setting in Missoula.
    • On-site office work required 80-100% of the time.
    • Telework option available 20% of the time.
    • Community outreach in the Missoula area.

    Conditions of Employment:

    • Successful background check and clean driving record.
    • Must obtain and maintain Veteran Affairs accreditation within six months of hire.

    Required Submissions:

    • Cover Letter
    • Resume
    • State of Montana Application


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