Customer Solutions Rep, Bilingual CSR - Hurst - MMC Group

    MMC Group
    MMC Group Hurst

    2 days ago

    Description
    Customer Solutions Representative (CSR) | Bilingual CSR
    Starting Pay: $21.00 per hour
    Location: Hurst 76053
    Positions: 2
    Schedule: Full-time, Monday through Friday, 8:00 AM - 5:00 PM
    Work Environment: Onsite, office setting
    Job Summary
    The Customer Solutions Representative (CSR) plays a key role in delivering workforce development and employment services to job seekers. This position focuses on building strong customer relationships, assessing employment goals, and connecting individuals to job opportunities, education, and community resources. The CSR serves as a trusted guide for customers navigating career transitions and contributes directly to the success and performance of the Career Center.
    Essential Functions
    • Communicate with customers by phone, virtual platforms, or in person to assess goals and provide workforce support
    • Assist job seekers transitioning into new employment opportunities
    • Identify appropriate job opportunities and make referrals for qualified candidates
    • Provide guidance on the local labor market, employment services, and available community resources
    • Support customers with resume development, application completion, interview preparation, and professional presentation
    • Build and maintain constructive working relationships with internal teams, external partners, and the public
    • Actively identify opportunities to improve workforce services and meet evolving labor market needs
    • Contribute to Center's performance goals, including customer service standards and follow-up activities
    • Perform additional duties as assigned to support center operations
    Knowledge, Skills, and Abilities
    • Previous knowledge of workforce development, employment services, or career counseling is helpful
    • Understanding of local communities, labor markets, and employment resources
    • Ability to learn and use computer systems, including word processing and spreadsheet applications
    • Strong customer service, interpersonal, and communication skills
    • Ability to work effectively with diverse customers with varying needs and communication styles
    • Skill in handling challenging situations and resolving customer concerns professionally
    • Demonstrates empathy, patience, and sensitivity to customer needs
    • Strong problem-solving, critical thinking, organizational, and attention-to-detail skills
    • Ability to multitask and learn multiple systems, platforms, and service offerings
    • Ability to develop and maintain effective working relationships with management, coworkers, partners, and the public
    Education and Experience
    • Bilingual in English and Spanish strongly preferred
    • High school diploma or GED required
    • Six months of relevant experience preferred
    • Valid driver's license with proof of insurance and a good driving record
    Physical Demands and Working Conditions
    • Ability to lift up to 10 pounds occasionally
    • Requires standing, sitting, bending, and walking throughout the workday
    • Requires visual acuity, speech, and hearing
    • Work is primarily performed in an office or career center environment
    • Occasional driving and travel may be required
    • Flexible hours may be required based on operational needs
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
    Search-Optimized Alternate Job Titles - Workforce Services Representative, Career Services Representative, Employment Services Specialist, Workforce Development Specialist, Job Seeker Support Specialist, Career Center Representative, Employment Counselor Assistant, Spanish Speaking CSR, Bilingual CSR, Bilingual Customer Service Rep, Human Resources Assistant, HR Assistant, CSR, Call Center
    Job Requirements
    Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
    We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
    MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
    We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
    Benefits with MMC Group
    MMC offers health insurance plans for our active candidates on assignment, including:
    • Medical, dental, and vision coverage
    • Life and disability insurance
    • Additional voluntary benefits
    Join MMC and enjoy the support of a team that values your well-being, both on and off the job
    MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
    Get started on your career journey today Apply to become a part of the MMC Team
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