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Fort Lauderdale

    Guest Services Manager - Fort Lauderdale, United States - Sheraton Suites Cypress Creek

    Sheraton Suites Cypress Creek
    Sheraton Suites Cypress Creek Fort Lauderdale, United States

    2 weeks ago

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    Description
    Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role
  • Previous Guest Relations and Front Office experience in a hotel required
  • Knowledge of Lightspeed PMS a plus
  • Detail-oriented with outstanding organizational and communication skills
  • Able to handle a multitude of tasks in an ever-changing environment
  • Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members in a timely manner
  • High School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping or related professional area OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping or related professional area
  • Must be able to speak and write fluently in English. Bilingual in Spanish, a plus
  • Must be able to work effectively in a team
  • Must be able to work flexible schedules including holidays and weekends and able to perform multiple tasks
  • Thorough knowledge of Microsoft Office (Word, Excel, and Outlook)
    • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
    Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
    Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner
    Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives
    Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork
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