- Provide "Best in Class" post-sale support and drive continuous improvement of the BNSM customer experience for assigned region.
- Execute to current process, procedures, and controls, while identifying and recommending improvement opportunities.
- High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including
- Hardware and application troubleshooting capabilities.
- System level understanding and data analysis and processing capabilities.
- Handle advanced maintenance and tool repair.
- Independency in problem solving and in prioritization and execution of job.
- Good judgment on escalation necessity.
- Determination and ability to work long hours when necessary, including weekend support if escalated.
- Excellent presentation skills and customer facing capabilities
- Maintain customer satisfaction to high market standards
- Develop diagnostic and repair methodologies
- Accurate and prompt reporting skills
- Other duties as assigned
- 35% travel both domestically and internationally
- Able to work in Government sites, cleanroom, production floor, & laboratory environments
- Must have & maintain valid driver's license
Technical Service Engineer - Santa Barbara, United States - Orion Talent
Description
Position Details:
Title:
Field Technical Support Engineer
Location: Santa Barbara, CA
Shift: Day shift, typically M - F
Compensation:
Competitive base salary ($80k - $90K) depending on experience and qualifications plus annualized company bonus.
Benefits: Medical, dental, vision and 401K (see website for more information)
Travel: Less than 30% after the first year as needed to support customers at different sites
The Field Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology tools.
Field Technical support activity includes:
installation, instrument diagnostics/fix, and on-going support.
Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
Essential Functions:
Environmental Requirements:
Qualifications:
Minimum of bachelor's degree in an engineering field from accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities.