- Provide the first tier of support for all systems, including software installation and hardware for all platforms
- Determine/isolate problems, perform data analysis, document findings, and solve problems
- Refer complex problems to appropriate IT staff or service vendors
- Troubleshooting and repairs
- Install new equipment
- Provide application assistance on all software products used within the casino
- Provide the first tier of support with the Point-of-Sale system (POS)
- Complete and document all shift tasks including system backups, report running & distribution
- Ensure all support calls and service requests are handled in a timely manner
- Special projects, as needed
- Ensure all work areas are orderly and clean
- Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale.
- Proactive with incidents and issues, ensuring resolution with employees
- Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
- High school diploma or GED required
- Six months of computer repair training preferred
- Six months of troubleshooting/computer help desk experience preferred
- Must demonstrate the following essential knowledge and skills:
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Ability to handle multiple priorities in a fast-paced environment
- Analytical skills/knowledge of troubleshooting process
- Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
- Neat, professional appearance with excellent personal hygiene
- Ability to work independently
- Documented teamwork behaviors and attitudes
- Excellent attendance record in previous positions
- Must be able to stoop, bend, reach, kneel, twist, and grip items
- Must be able to have continuous use of hands and arms
- Must be able to lift up to 25 pounds and carry 5 pounds
- Must be able to bend, reach, and kneel into small spaces
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Must be able to attend to multiple tasks simultaneously
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
- Must be able to work a flexible schedule including weekends, evenings, and holidays
- Proud to have opened our doors in September 2015.
- Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta.
- Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
- Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
HCVR Helpdesk Technician - Murphy, United States - Harrah's Cherokee Valley River Casino & Hotel
Description
Job DescriptionHarrah's Cherokee Valley River Casino & Hotel Position Description
POSITION TITLE: Helpdesk Technician
DEPARTMENT: Finance-Information Technology
GRADE/FLSA STATUS: H14-Non-Exempt
BADGE TYPE/COLOR: KeyBlue
REPORTS TO: Supervisor, IT Helpdesk
SUPERVISES: N/A
JOB SUMMARY:
Provide technical assistance to end-users. Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
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