Customer Experience Representative - Gastonia, NC
2 days ago
As a Customer Experience Representative at GSM Services you'll be the friendly professional voice that connects our customers to high-quality service. Deliver outstanding customer service while upholding quality and performance standards answer incoming calls direct them efficiently make outbound follow-up calls for service and sales support schedule appointments accurately professionally take relay phone messages promptly provide clear helpful information to customers perform general administrative clerical duties prepare correspondence documents conduct Happy Calls to ensure customer satisfaction confirm appointments across all divisions as needed participate in On-Call Phone Support Rotation for weekends holidays What We're Looking For Professional appearance demeanor Strong attention detail excellent organizational skills Reliable self-motivated proactive Ability remain calm effective under pressure Excellent verbal written communication skills Interpersonal customer-focused skills Proficiency MS Word Excel Outlook Proven ability multitask fast-paced dynamic environment Ability read write English high school level Benefits Perks Paid Time Off PTO recharge enjoy life outside work Paid Holidays throughout year Health Insurance quality coverage options Dental Vision Insurance 401k Retirement Plan company support Profit Sharing Program your contribution helps us grow share success Life Insurance paid by company Short-Term Disability Coverage Company Vehicle role-dependent Branded Uniforms provided no cost Company-Paid Training Professional Development Tuition Reimbursement support continued education Apprenticeship Opportunities skill-building career progression Recruitment Incentive Bonus Program Gym Membership Program Health Wellness Program A Supportive People-First Workplace Culture Qualifications Experience years Customer Experience or Service preferred Responsibilities Answer incoming calls direct them efficiently Make outbound follow-up calls for service sales support Schedule appointments accurately professionally Take relay phone messages promptly Provide clear helpful information to customers Perform general administrative clerical duties Prepare correspondence documents Conduct Happy Calls ensure customer satisfaction Confirm appointments across all divisions as needed Participate On-Call Phone Support Rotation weekends holidays Skills Professional appearance demeanor Strong attention detail excellent organizational skills Reliable self-motivated proactive Ability remain calm effective under pressure Excellent verbal written communication skills Interpersonal customer-focused skills Proficiency MS Word Excel Outlook Proven ability multitask fast-paced dynamic environment Ability read write English high school level Benefits Benefits & Perks At GSM Services we believe taking great care team on job Comprehensive benefits package designed support health growth overall quality life including:
Job description
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