Family Services Specialist - Chandler
16 hours ago
Job description
At Senior Helpers, we support aging adults and their families during some of life's most meaningful and challenging moments. Our team provides dependable, non-medical in-home care with a strong focus on dignity, communication, and peace of mind.We believe families deserve to feel heard, supported, and confident in their care and that starts with a compassionate, organized team behind the scenes.
Position OverviewThe Family Services Specialist serves as a primary point of contact for families receiving non-medical in-home care services.
This role focuses on supporting family satisfaction, coordinating non-clinical service needs, and ensuring clear communication between families and internal care teams.
The ideal candidate is compassionate, organized, and thrives in a fast-paced, people-focused environment.Key Responsibilities
Serve as a main contact for families, providing timely and professional communication
Support family on boarding following service initiation
Coordinate non-medical service changes, including schedules, hours, and caregiver preferences
Address family questions, concerns, and service feedback with empathy and professionalism
Collaborate with scheduling and care team staff to ensure continuity of care
Document family interactions and updates accurately in company systems
Proactively identify and help resolve potential service issues
Support family retention and long-term satisfaction
What This Role Does Not Include
No hands-on caregiving
No medical or clinical responsibilities
No medication administration, or nursing duties
Qualifications
Previous experience in social work, case management, family services, healthcare support, or care coordination preferred
Strong communication and interpersonal skills
Excellent organization and follow-up abilities
Ability to handle sensitive situations with professionalism and discretion
Comfortable working independently and as part of a team
Proficient with basic computer systems and documentation tools
Compensation & Benefits
Annual salary:
$40,000-$50,000 (based on experience)
Health insurance eligibility after 90 days of employment
401(k) eligibility after 12 months of employment
Paid training and ongoing support
Opportunity for growth within a mission-driven organization
Why Join Us We are committed to supporting families and aging adults with dignity, respect, and compassionate care. Our team values accountability, collaboration, and service excellence, and we're looking for someone who shares those values.
Job Type:
Full-time
Pay:
$40, $50,000.00 per year
Benefits:
401(k)
Health insurance
Mileage reimbursement
Referral program
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