Customer Service Assoc - Watertown, United States - workatuphs

Description

Job Description - Customer Service Assoc / Operator, Nights, .8 FTE **Job Description**

Customer Service Assoc / Operator, Nights, .8 FTE Watertown Regional Medical Center **Description**

The Customer Service Associate / Operator is often the first point of contact for our patients and their family. Individuals with excellent communication skills, attention to detail, and an understanding of patient confidentiality should consider this opportunity. Responsibilities include providing superior customer service through scheduling, patient registration, and telephone. The Customer Service Associate will interview incoming patients and/or their representatives, recording pertinent identifying information and providing directions to access services. Also performs duties as a third shift computer operator including: monitoring Patient Accounting Close of Day, downloading bills, claims and reports.

Full Time, .8 FTE, Night Shift, includes a weekend rotation.

Competitive pay with shift differential, and benefits.

**Qualifications**

Qualifications

High School Diploma or equivalent required. Computer skills.

Minimum of one year previous experience in the healthcare field, required.

Registration and admissions experience, preferred.

Knowledge of switchboard system and procedures, preferred.

Excellent customer service and interpersonal skills.

Basic medical terminology understanding.

**Job**

Administration/Clerical **Primary Location**

Wisconsin-Watertown **Schedule**

Full-time Work Schedule Night shift, 7-10 hr/shift, rotate weekends