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    Support Engineer, Payments Services - Indiana, United States - Amazon

    Amazon
    Amazon Indiana, United States

    3 weeks ago

    Amazon background
    Description
    Amazon Payments mission is to build the most trusted, intuitive, and accessible payment experience on earth.

    We enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways in which they are accustomed.

    We delight our non-shopping customers such as Sellers, developers, and internal Amazon businesses with seamless, supported experiences. We provide technology solutions that are portable and expandable across businesses, services, and points of customer interaction.

    We are the stewards of Amazon's "cash register," delivering top line growth through improved conversion, and free cash flow through lower direct costs and reducing operational overhead.


    We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability.

    We innovate to improve customer experience across the globe, with support for Payment methods choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.

    If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center.

    Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.

    Key job responsibilities

    Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

    Some of the key job functions

    Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services


    Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.

    Software deployment support in staging and production environments

    Develop tools to aid operations and maintenance

    System and Support status reporting

    Ownership of one or more Digital products or components

    Customer notification and workflow coordination and follow-up to maintain service level agreements

    Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

    We are open to hiring candidates to work out of one of the following locations:

    Bengaluru, KA, IND

    BASIC QUALIFICATIONS

    • Knowledge of distributed applications/enterprise applications

    PREFERRED QUALIFICATIONS

    • Experience analyzing and troubleshooting RESTful web API calls

    Posted:
    February 26, 2024

    (Updated 1 day ago)

    Posted:
    February 26, 2024

    (Updated 1 day ago)

    Posted:
    February 23, 2024

    (Updated 1 day ago)

    Posted:
    April 24, 2024

    (Updated 1 day ago)

    Posted:
    April 24, 2024

    (Updated 1 day ago)
    Amazon is committed to a diverse and inclusive workplace.

    Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    #J-18808-Ljbffr
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