- Ensures Wynn's standard of excellence is consistently upheld across all hotel department training initiatives.
- Analyzes trends in the division's overall effectiveness and collaborates with department leaders to design custom learning interventions using the ADDIE model.
- Applies adult learning theory and processes to create impactful soft-skills training, departmental training materials, new hire training schedules, job aids, evaluations, and eLearning materials.
- Manages the Learning Management System (LMS) for all hotel-related online learning (managing audiences, tracking completions, launching courses, maintaining up-to-date content).
- Develops high-quality aesthetically engaging eLearning using the Articulate 360 product suite.
- Facilitates leadership development programs with the partnership and support of corporate L&D team.
- Creates, facilitates, and evaluates hotel division train-the-trainer program.
- Participates in hiring process for department training positions, oversees the successful onboarding of any department trainer.
- Monitors and evaluates the effectiveness of all hotel department training programs through knowledge and performance assessments and provides recommendations for improvement as needed.
- Supervises, coordinates, and tracks attendance at all mandatory company-wide training events.
- Consults and collaborates with Wynn Resorts training partners to share best practices and resources.
- Engages in self-directed work, creates and maintains timetables for multiple concurrent projects, manages competing deadlines, and responsibly manages resources.
- Leads by example through consistently embodying Wynn culture, values and service standards, facilitates with enthusiasm and credibility for both frontline and leadership audiences.
- Reports to the Senior Vice President of Hotel Operations & GM
- Performs additional responsibilities as needed or requested.
- Bachelor's degree in Business, Hospitality or related field and at least 5 years of training/facilitation experience and hotel/casino operations experience (or an equivalent combination of training, education and professional experience).
- A minimum of one-year of management experience in Hospitality or Hotel Operations.
- Demonstrated ability to develop curriculum for various audiences.
- Demonstrated ability to create impactful leadership development and engaging learning solutions. including instructor-led, classroom and on-the-job approaches that achieve measurable results.
- Understands the strategic relationship of training in the support of achieving the stated mission of the business.
- Well-versed in Adult Learning Theory and how to engage adult learners using a variety of modalities.
- Proficient with training needs assessment, creative instructional design, and measuring outcomes.
- Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.
- Candidate should possess feedback skills at all levels; ability to push back and challenge status quo in and out of the classroom as well as give strong motivational feedback.
- Strong and effective decision maker with ability to influence outcomes.
- Proactive self-starter with excellent organizational skills and the ability to balance conflicting priorities as well as meet deadlines under pressure.
- Must have expert working knowledge with Microsoft Office software to include Outlook, Word, Excel, PowerPoint and Publisher. Ability to compile data across multiple Excel files and analyze data for trends over time.
- Ability to build and maintain strong, positive working relationships at all times with staff, outside departments/vendors, property executives, and guests.
- Candidate must maintain the highest levels of confidentiality regarding guests and staff.
- Candidate must model professional demeanor and conduct oneself with integrity and accountability at all times.
- Must be able to work a flexible work schedule to support a 24/7 operation.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Must model the ideal professional and polished appearance required by company guidelines.
- Must be 21 years of age or older.
- 5+ years' experience in training and development role, APTD/CPTD Certifications strongly preferred.
- Proficiency with Articulate 360 product suite.
- Extensive knowledge of the principles of luxury service and evaluation standards strongly preferred.
- Experience working with training design software and Learning Management Systems.
- Large-scale Project Management experience.
- Professional L&D affiliations preferred.
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Training Manager - Las Vegas, United States - Wynn Las Vegas
Description
Wynn Resorts is a Fortune 500 company in the hospitality industry. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn Resorts is known for innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today's standards and will likely define them tomorrow.
Wynn Las Vegas is seeking a highly skilled, passionate and experienced learning and development professional who would be responsible for designing, implementing, and evaluating all hotel division training initiatives. The primary goals for this role include (1) support department training managers and on-the-job trainers to ensure consistency of Wynn standards is upheld, (2) analyze guest and employee feedback for trends and design custom learning interventions, (3) work in partnership with the L&D Team to ensure continuity in leadership development efforts and Wynn service training.
Responsibilities
Qualifications
Preferred Qualifications
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
