Universal Banker - El Paso, United States - First National Bank

Description

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We're proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit

About the role

The Universal Banker is responsible for ensuring customer satisfaction. This role identifies opportunities for bank customers and offers products and services that fulfill their needs. Supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. Assists with a large variety of bank duties including opening new accounts, assisting with loan processing, and other customer related activities.

Position is located in El Paso Mesa and is not a remote position.

What you will do

• Possesses the knowledge to assist customers on a variety of topics, including electronic banking, opening and updating accounts.
• Refers customers to specialized departments when necessary.
• Understands multiple functional areas of the bank, and can provide guidance on a variety of topics including new accounts, ACH, wire transfers, and more.
• Maintains up-to-date knowledge of banking regulations to ensure compliance with applicable laws.
• Acts as an escalation point for customer inquiries and is able to apply critical thinking and problem solving to complex issues and inquires.
• Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
• Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
• Assists with teller functions based on branch needs.
• Acts as a strong team player, and is willing to assist with a variety of tasks when required.
• Understands the technical side of banking and the software utilized by bank staff.
• Other duties as assigned.

What you will need

• 6-12 months banking experience preferred, but not required.
• Understanding of banking regulations required, training provided.
• Experience with electronic banking desired.
• Experience handling cash transactions and working with banking systems.
• Strong communication and time management skills.
• Customer satisfaction-oriented.
• Attention to detail and strong mathematical skills.

What we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match
• And more

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)