Membership Sales Associate - Rochester Hills - Express Wash Inc

    Express Wash Inc
    Express Wash Inc Rochester Hills

    4 days ago

    Description
    Location:

    10 E Auburn Rd, Rochester Hills, Michigan, 48307

    Job Description:

    Ready to take your sales career to the next level? Join our dynamic team and start earning a competitive hourly rate of $18.00/hour + additional incentive on memberships sales.

    As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey.

    At Clean Express Auto Wash, we're more than just a car wash-we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Sales Associate to leadership roles and beyond.

    Why You'll Love Working Here
    • Additional incentive on memberships sales
    • Pay increases tied to training and skill development
    • Recognition programs
    • Ongoing training and professional development
    • Unlimited Wash Club membership
    • 50% off retail items
    • Company-provided uniforms
    • Paid vacation (per Employee Manual)
    Where Clean Cars Begin: Your Role

    As a Membership Sales Associate, your primary focus will be on delivering exceptional customer service while helping customers choose the best car wash options. You'll educate them on the benefits of joining the Unlimited Wash Club, promote monthly unlimited car wash packages, and upsell additional products to existing customers. In addition to these core responsibilities, your workday will also include, but is not limited to:
    • Sell membership packages and consistently meet or exceed goals set by leadership.
    • Educate customers on the benefits of each car wash membership, tailoring recommendations to their needs.
    • Achieve personal sales targets, sign-up goals, and upsell objectives.
    • Drive the store team's success in meeting Ultimate Wash Club sign-up goals, directly contributing to membership acquisition and retention.
    • Greet customers warmly, guiding them seamlessly through the car wash process.
    • Engage with customers before and after their wash to ensure complete satisfaction.
    • Handle transactions accurately at the point of sale.
    • Adhere to all safety protocols and guidelines to prevent accidents and injuries.
    • Collaborate effectively with teammates to ensure smooth operations and high customer satisfaction.
    • Maintain a professional appearance in line with company guidelines.
    • Take on additional responsibilities as assigned by management.
    What You'll Need to Shine
    • High school diploma or GED
    • 1-2 years of experience in a customer-facing role (retail, hospitality, or similar preferred)
    • A positive, outgoing attitude and a passion for delivering great guest experiences
    • Excellent communication skills and a natural ability to connect with others
    • Ability to multitask in a fast-paced environment while staying focused on guest satisfaction
    • Must be able to work a flexible schedule, including weekends and holidays
    Work Environment and Physical Demands
    • Ability to stand and move throughout the site for the entire shift.
    • Capability to work outdoors in all weather conditions.
    • Consistently able to lift 25 lbs., with the ability to lift up to 50 lbs. occasionally.
    • Must wear safety equipment when required.
    EWC123

    Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics

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