Technical Support Specialist - Washington - Optimized Technical Solutions

    Optimized Technical Solutions
    Optimized Technical Solutions Washington

    1 month ago

    Default job background
    Full time
    Description

    About the Role

    Optimized Technical Solutions is seeking a skilled Technical Support Specialist to join our team. In this role, you will provide exceptional customer support and helpdesk services, assisting users with technical issues and inquiries.

    The ideal candidate will have experience in IT support and customer service, with strong troubleshooting and problem-solving skills. Excellent communication skills are also essential for success in this position.

    Key Responsibilities

    • Provide technical support and assistance to customers via phone, email, or in-person
    • Troubleshoot complex technical issues and resolve problems efficiently
    • Develop and maintain knowledge of company products and services
    • Collaborate with internal teams to resolve issues and improve processes

    Requirements

    • Bachelor's degree in Computer Science, Information Technology, or related field
    • At least 2 years of experience in IT support and customer service
    • Strong understanding of computer systems, networks, and software applications
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively

    What We Offer

    • A competitive salary range of $65,000 - $80,000 per year
    • A comprehensive benefits package, including medical, dental, and vision insurance
    • A generous paid time off policy, including vacation and sick leave
    • Ongoing training and professional development opportunities

    This is a hybrid position, requiring on-site presence at the Pentagon at least 3 days per week. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply.

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