Director of Revenue - Buffalo - Jonas Software

Description

EZFacility Director Of Revenue

Reporting to the President, the Director of Revenue will be responsible for driving sustainable revenue growth across EZFacility by unifying Sales, Marketing, and Customer Success under a single strategy. This leader will own the go-to-market (GTM) plan, ensuring EZFacility achieves consistent client base growth, reduces attrition, and expands monetization through payments, add-ons, and professional services.

The Director of Revenue will oversee Sales, Marketing, and Customer Success leaders, align marketing initiatives with revenue goals, and establish a disciplined, data-driven culture of accountability. A key member of the EZFacility leadership team, the Director of Revenue will collaborate closely with R&D, Support, Operations, and Finance to align business performance with the company's long-term vision and growth objectives.

Key Responsibilities

Strategic Leadership

• Own the company's commercial strategy, aligning new sales, renewals, payments, and services to achieve growth and profitability targets.
• Partner with the President and executive leadership team to translate corporate strategy into a clear, data-driven revenue plan.
• Build and manage annual and quarterly forecasts that drive predictable, profitable growth.
• Serve as a member of the executive leadership team, collaborating with R&D, Support, Finance, and Operations to align product roadmaps, financial goals, and market strategy.
• Partner with the Pricing Analyst to define rate structures, margin targets, and incentive plans that maximize client base growth, lifetime value, and profitability.
• Establish a disciplined revenue operating rhythm with defined metrics, cadences, and accountability across all commercial functions.

Sales & Marketing Management

• Lead the Sales organization to consistently meet or exceed revenue goals through structured pipeline management, improved close rates, and rigorous forecasting discipline.
• Direct marketing execution to generate qualified demand, sharpen EZFacility's positioning, and increase conversion rates across channels.
• Oversee development of sales enablement tools, campaigns, and playbooks that ensure alignment from lead generation through renewal.
• Manage the integration of data, automation, and reporting tools to increase sales productivity and decision quality.
• Continuously analyze pipeline health, conversion ratios, and market feedback to refine sales strategy and allocate resources effectively.

Client Base Growth & Retention

• Own the client lifecycle strategy to maximize revenue retention, expansion, and satisfaction across the installed base.
• Oversee Account Management strategies to deliver consistent renewals, reduce churn, and drive cross-sell and upsell opportunities.
• Use data-driven insights to forecast retention, track churn indicators, and implement proactive retention initiatives.
• Integrate client success metrics into executive reporting to ensure full visibility into revenue risk and growth opportunities.

Professional Services Revenue

• Own the Professional Services revenue strategy, ensuring implementation, onboarding, and training services are priced, delivered, and scaled for profitability.
• Develop and execute monetization plans for add-on and consulting services that improve client outcomes and drive incremental revenue.
• Align PS goals with Sales, Account Management, and Operations to create a seamless client experience and timely revenue recognition.
• Track utilization, margin, and client satisfaction metrics to ensure delivery quality and financial performance.

Payments Monetization

• Embed payments as a core part of the GTM strategy to ensure consistent inclusion in all sales, renewal, and upsell conversations.
• Drive payment processing revenue growth by converting existing customers from third-party processors to EZ's integrated solutions.
• Track payment revenue performance and ROI, reporting regularly on adoption rates, yields, and client satisfaction.

Process & Performance Optimization

• Own the revenue operations ecosystemincluding CRM, analytics, and forecasting toolsto ensure data integrity and actionable insights.
• Define and measure leading indicators (pipeline velocity, demo-to-close ratio, renewal probability) that predict future performance.
• Establish a consistent operating cadence for pipeline reviews, forecast meetings, and quarterly business reviews.
• Implement scalable processes and automation that reduce friction across Marketing, Sales, and CS, improving conversion and cycle time.
• Continuously refine compensation structures, incentive plans, and KPIs to align with company growth goals.

Team Leadership & Culture

• Build and lead a high-performing revenue organization with clear ownership, accountability, and advancement opportunities.
• Foster a culture of performance, urgency, and collaboration, where every team member understands their impact on company success.
• Coach and develop leaders across Sales, Marketing, Customer Success, and Payments to strengthen execution discipline and cross-functional alignment.
• Lead by examplemodel data-driven decision-making, clear communication, and consistent follow-through.
• Celebrate wins, address performance gaps early, and ensure transparency in goals and outcomes across the revenue organization.

Qualifications

• 710+ years of experience leading revenue-generating functions in B2B SaaS or technology.
• Proven success leading teams to exceed ARR growth targets in B2B SaaS.
• Strong understanding of SaaS metrics (ARR, CAC, LTV, churn, ARPU).
• Experience aligning sales, marketing, and customer success under one strategy.
• Expertise in sales management, pipeline forecasting, marketing strategy, and revenue operations.
• Strong analytical mindset with the ability to translate data into strategy and measurable action.
• Strong communication skills with the ability to inspire both internal teams and external stakeholders.

EZ Facility- USA

40

1

Regular

More About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.