Account Manager - Rumford - Lindon Group Inc.

    Lindon Group Inc.
    Lindon Group Inc. Rumford

    18 hours ago

    $55,000 - $105,000 (USD) per year * Construction / Facilities
    Description

    The Account Lead owns and advances the customer relationship for a defined group of sitework, waterworks, and infrastructure contractors.

    Sitting at the center of Lindon's inside-execution–led model, the Account Lead ensures that once a customer is engaged, every interaction is organized, proactive, accurate, and consistent, regardless of project size or internal personnel changes.

    This role blends relationship stewardship, execution leadership, and opportunity development, working closely with Operations, Estimating, Ordering, and Logistics to deliver a best-in-class customer experience while driving long-term customer growth and retention.

    Core Responsibilities

    Customer Ownership & Communication

    1. Serve as the primary day-to-day point of contact for assigned customers
    2. Maintain proactive, professional communication with project managers, estimators, and field leadership
    3. Manage expectations around pricing, lead times, submittals, and deliveries
    4. Communicate risks, changes, or delays early and transparently
    5. Ensure customers always feel informed, supported, and confident their projects are being handled

    Commercial Execution, Documentation & Job Readiness

    Ensure every project moves from bid to execution cleanly, accurately, and without friction.

    1. Own the end-to-end coordination of quotes, bids, submittals, and documentation
    2. Receive, organize, and manage incoming quote requests and bid documents
    3. Ensure bid packages are complete, clearly defined, and executable prior to estimating
    4. Coordinate closely with Estimating to deliver accurate, competitive quotes
    5. Present quotes clearly and follow up with purpose and context
    6. Track awarded versus quoted scope to maintain alignment throughout execution
    7. Prepare, submit, and track all material submittals, approvals, and revisions
    1. Maintain organized job folders, compliance documents, certifications, and closeout materials

    Execution Alignment & Internal Coordination

    Translate customer commitments into smooth internal execution.

    1. Lead internal job kick-offs to align Operations, Ordering, and Logistics
    2. Capture and document project-specific requirements (delivery sequencing, site constraints, stored materials)
    3. Maintain real-time awareness of job status, open backlog, and upcoming milestones
    4. Partner with Operations to anticipate challenges and support consistent, accurate execution

    Strategic Customer Engagement, Growth & Retention

    Strengthen relationships while expanding opportunity within the right customers.

    1. Conduct planned, purposeful customer and job site visits to reinforce relationships and execution alignment
    2. Organize site and customer visits intentionally (generally one to two structured day per week, as workload allows)
    3. Use customer engagement to:

    Deepen understanding of customer workflows and preferences

    Identify upcoming material needs, new projects, and scope expansions

    Surface opportunities early and coordinate pursuit with Leadership

    1. Own customer retention through consistent performance, follow-through, and trust
    2. Balance customer advocacy with Lindon's long-term business interests

    Continuity, Feedback & Improvement

    1. Gather ongoing customer feedback and identify friction points
    2. Escalate issues early and collaborate internally on solutions
    3. Maintain detailed CRM notes to preserve continuity and institutional knowledge
    4. Ensure a consistent Lindon experience regardless of personnel or project changes

    Preferred experience includes:

    • Construction supply, waterworks, utilities, sitework, or adjacent infrastructure environments
    • Familiarity in plans, specs, and coordinating projects
    * This salary range is an estimation made by beBee
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