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supervisor - San Diego, United States - Chick-fil-A Mira Mesa
Description
Job DescriptionJob Description
SUPERVISORS AT CHICK-FIL-A MIRA MESA ARE RESPONSIBLE FOR DAY-TO-DAY TASK MANAGEMENT OF RESTAURANT SYSTEMS, ENGAGING AND SOLVING CUSTOMER CONCERNS AND ISSUES, AND THE SUPERVISION OF TEAM MEMBER SHIFTS AND DUTIES.
Responsibilities may include but are not limited to:
Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
Overseeing daily inventory needs
Engaging and resolving customer complaints
Owning and managing daily, weekly and monthly goals
Managing day to day business activities, shift organization and restaurant needs
Managing team member performance and staffing needs
Executing catering orders and unique customer needs
Managing Team Members follow recipes and read tickets to accurately prepare all orders.
Managing Team members are extremely accurate with weights and measurements for all recipe items.
Ensures that workstations are clean at all times.
Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
Perform any of the tasks above as needed throughout shift.
Addresses guest issues that may arise; consults with management regarding complex issues.
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
Communicates employee performance and policy/procedure violations to management for appropriate handling.
Strictly adheres to all Company policies and procedures.
Requirements
Minimum 18+ years old
Bilingual/Spanish a plus
Ability to work in a fast-paced environment
Strong people skills with a desire to serve team members
Strong commitment to superior customer service
Ability to manage team member behavioral and performance issues
Knowledge of computer and internet based software and hardware preferred
Ability to work in a team environment with shared ownership and responsibility
Compensation & Benefits
$16.00 per hour with overtime available
College scholarship opportunities
Free daily meal allowance while working
Health Insurance
Opportunity for Advancement
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