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    supervisor - San Diego, United States - Chick-fil-A Mira Mesa

    Chick-fil-A Mira Mesa
    Chick-fil-A Mira Mesa San Diego, United States

    1 week ago

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    Description
    Job Description

    Job Description


    SUPERVISORS AT CHICK-FIL-A MIRA MESA ARE RESPONSIBLE FOR DAY-TO-DAY TASK MANAGEMENT OF RESTAURANT SYSTEMS, ENGAGING AND SOLVING CUSTOMER CONCERNS AND ISSUES, AND THE SUPERVISION OF TEAM MEMBER SHIFTS AND DUTIES.


    Responsibilities may include but are not limited to:
    Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
    Overseeing daily inventory needs
    Engaging and resolving customer complaints
    Owning and managing daily, weekly and monthly goals
    Managing day to day business activities, shift organization and restaurant needs
    Managing team member performance and staffing needs
    Executing catering orders and unique customer needs
    Managing Team Members follow recipes and read tickets to accurately prepare all orders.
    Managing Team members are extremely accurate with weights and measurements for all recipe items.
    Ensures that workstations are clean at all times.
    Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
    Perform any of the tasks above as needed throughout shift.
    Addresses guest issues that may arise; consults with management regarding complex issues.
    Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
    Communicates employee performance and policy/procedure violations to management for appropriate handling.
    Strictly adheres to all Company policies and procedures.
    Requirements
    Minimum 18+ years old
    Bilingual/Spanish a plus
    Ability to work in a fast-paced environment
    Strong people skills with a desire to serve team members
    Strong commitment to superior customer service
    Ability to manage team member behavioral and performance issues
    Knowledge of computer and internet based software and hardware preferred
    Ability to work in a team environment with shared ownership and responsibility
    Compensation & Benefits
    $16.00 per hour with overtime available
    College scholarship opportunities
    Free daily meal allowance while working
    Health Insurance
    Opportunity for Advancement

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