- Own the customer lifecycle end-to-end ensuring every customer achieves measurable success with Starbridge.
- Build and lead the Customer Success organization, managing and mentoring a high-performing team of technical CSMs who deliver white-glove engagement and technical guidance.
- Develop scalable processes for onboarding, training, proactive adoption, and support, preserving Starbridge's hands-on experience while enabling efficient growth.
- Design frameworks for best-in-class implementation, ensuring customers realize time-to-value quickly and consistently.
- Create the frameworks for a scalable support function that ensures customers get timely, high-quality help as we grow.
- Ensure ongoing value realization, helping customers continuously identify and adopt features that align with their evolving goals.
- Operationalize customer health and success metrics to predict adoption, surface risks early, and make outcomes measurable and repeatable.
- Partner cross-functionally with Product and Sales to ensure feedback loops are tight and customer insights drive roadmap and GTM priorities.
- Serve as executive sponsor for key enterprise relationships, bringing both technical fluency and business acumen to strategic conversations.
- Implement systems and tools to manage customer data, track engagement, and automate key workflows.
- Build customer community to drive network effects and evangelism within our customer base.
- 10+ years of experience in Customer Success within high-growth B2B SaaS, including 4+ years managing teams.
- Proven success scaling a CS organization from early-stage (Series A-B) to growth stage while maintaining deep customer intimacy.
- Strong operator's mindset: you design systems and processes that make adoption predictable and repeatable.
- Experience implementing customer health models, adoption metrics, and success plans across varied customer segments.
- Comfort engaging at both strategic and tactical levels: you can jump into a customer Slack channel one day and present retention forecasts to the board the next.
- Excellent communication, leadership, and relationship-building skills: you inspire trust internally and externally.
- Empathy and a true customer-obsessed mindset - you see every decision through the lens of the customer journey.
- Experience leading Customer Success for a technical or AI-driven product where customer enablement involves consulting or data workflows.
- Background in solutions engineering, consulting, or support, bringing strong technical curiosity and comfort with complex customer environments.
- Familiarity with customer success platforms and analytics tools (Amplitude, Salesforce).
- Track record of building customer advocacy programs or user communities.
- Experience partnering with founders and executive teams at fast-scaling, early stage companies.
- Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.
- Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.
- Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.
- In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.
- Competitive salary + early-stage equity
- Comprehensive medical, dental, and vision insurance
- Company provided lunch in office everyday
- 75% coverage of Chelsea Piers Fitness membership
- Unlimited PTO
- Regular offsites (NYC + global locations)
-
Restore trust where it matters most by building something that matters at SilverShield. · ...
New York1 month ago
-
Overview · Tetrix is a fast-growing startup on a mission to empower institutional investors to confidently invest in alternative markets (think Bloomberg, but for private markets). Our AI-native product transforms messy, unstructured private market data into real-time insights, c ...
New York $125,000 - $150,000 (USD)4 days ago
-
About Cara · Cara is a domain-specific AI platform purpose-built for insurance—a modular system that enables agencies, brokerages, and wholesalers to automate servicing, accelerate sales, and scale operations with a 24/7 digital workforce. · We're one of the fastest-growing AI co ...
New York $70,000 - $125,000 (USD) per year1 week ago
-
We're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams. · This isn't an internship where you si ...
New York Full time1 month ago
-
We're looking for a hybrid thinker and doer - a high-caliber GenAI Solutions & Success Strategist who thrives at the intersection of emerging technology, customer strategy, and post-sales execution. This role is 60% solutions consulting and project management, 40% customer succes ...
New York Full time1 month ago
-
Overview · Tetrix is a fast-growing startup on a mission to empower institutional investors to confidently invest in alternative markets (think Bloomberg, but for private markets). Our AI-native product transforms messy, unstructured private market data into real-time insights, c ...
New York $125,000 - $150,000 (USD) Full time4 days ago
-
Overview · Tetrix is a fast-growing startup on a mission to empower institutional investors to confidently invest in alternative markets (think Bloomberg, but for private markets). Our AI-native product transforms messy, unstructured private market data into real-time insights, c ...
New York, NY $70,000 - $125,000 (USD) per year4 days ago
-
Company Overview: · Kale's mission is to empower people to translate their social value into economic value. With our focus on everyday creators and a content-first discovery experience, Kale is redefining social commerce. Our goal is to flip influencer marketing on its head to p ...
New York City $70,000 - $125,000 (USD) per year1 week ago
-
Kale's mission is to empower people to translate their social value into economic value. · ...
New York $75,000 - $100,000 (USD)1 month ago
-
· About Shelf · There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission-critical for most companies, but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production. · We'v ...
NYC $100,000 - $200,000 (USD) per year2 weeks ago
-
This is a Customer Success Manager role at Legora where you will own and manage a portfolio of SMB clients post-sale. · What You'll Do · Own and manage a portfolio of SMB clients post-sale, · Serving as their primary point of contact and ensuring strong adoption engagement satisf ...
New York Full time1 month ago
-
Customer Success & Campaign Team (Part-Time) – Electd · Location: Remote (NYC area preferred) · Commitment: 10–20 hours per week · Compensation: Hourly · Start Date: ASAP · About Electd · Electd is an early-stage startup building modern campaign software to help local and down-ba ...
New York $70,000 - $125,000 (USD) per year Part time1 week ago
-
About Cara · Cara is a domain-specific AI platform purpose-built for insurance—a modular system that enables agencies, brokerages, and wholesalers to automate servicing, accelerate sales, and scale operations with a 24/7 digital workforce. · We're one of the fastest-growing AI co ...
New York, NY $70,000 - $125,000 (USD) per year1 week ago
-
Job Summary · A Customer Success Manager will own and manage a portfolio of SMB clients post-sale. They will serve as their primary point of contact ensuring strong adoption engagement and satisfaction. · Own and manage a portfolio of SMB clients post-sale. · Serve as their prima ...
New York $100,000 - $110,000 (USD)1 month ago
-
+This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. · +Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, · Analyze agent performance data an ...
New York1 month ago
-
Legora is on a mission to redefine how legal work gets done. We're building an AI-native workspace that empowers legal professionals to work faster, ask better questions, and unlock new insights. · Our team believes in pushing boundaries to make complex processes smarter, faster, ...
New York $130,000 - $140,000 (USD)1 month ago
-
About ElevenLabs · ElevenLabs is an AI research and product company transforming how we interact with technology. · We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to ...
New York $70,000 - $125,000 (USD) per year1 week ago
-
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. · ...
New York1 month ago
-
About ElevenLabs · ElevenLabs is an AI research and product company transforming how we interact with technology. · We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to ...
New York $100,000 - $150,000 (USD) per year1 week ago
-
The Role · We're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams. · This isn't an internship ...
New York City $70,000 - $125,000 (USD) per year2 weeks ago
-
Join Legora on their mission to redefine legal work with AI-native technology empowering legal professionals. · Global collaboration: Partner with teams and clients across multiple locations. · Competitive package: Comprehensive salary, benefits, tools for success. · In-person en ...
New York, NY1 month ago
VP, Customer Success - New York - Starbridge
Description
We're looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You'll own the end-to-end customer journey, managing a high velocity CS team while building scalable systems that make adoption predictable and measurable.
Your goal: make Starbridge best-in-class in implementation speed, value realization, and ongoing adoption. You'll ensure that customers see measurable outcomes fast, continue realizing new value as our platform evolves, and feel supported through every phase of growth and every new use case.
Responsibilities & Impact
Must Have
We move fast - really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed.
How We Work
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Only for registered members New York, NY
-
Customer Success
Only for registered members New York City
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members NYC
-
Customer Success
Full time Only for registered members New York
-
Customer Success
Part time Only for registered members New York
-
Customer Success
Only for registered members New York, NY
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York
-
Customer Success
Only for registered members New York City
-
Customer Success
Only for registered members New York, NY