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- Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
- Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
- Provide clinically competent triage and symptom management to patients who may or may not be physically present
- Utilize standardized protocols for medication management, prescription refills and prior authorizations.
- Conduct thorough and accurate reviews of patient medications and update as needed
- Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone or in group settings
- Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
- Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
- Create a welcoming and engaging environment to meet the needs of our patients, communities, families and teams where they are
- Delegation of activities to other clinical care team members to support the needs of our patients
- Participate in care team meetings to discuss patient care and clinic operations
- Deliver an exceptional patient experience through service, responsiveness and respectful care
- Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed
- Performs other related duties as assigned What we're looking forRequired Qualifications:
- Active Registered Nurse (RN) Licensure in good standing with the applicable state
- BLS Certification
- Electronic Medical Record (EMR) experience
- Ability to maintain patient confidentiality and process information in a confidential manner
- US work authorization
- Ability to assess patients without face-to face interaction, strong communication and assessment skill Strongly Preferred Qualifications:
- Ability to collaborate and communicate with members of an interdisciplinary care team
- Excellent computer skills with ability to read, interpret and analyze data from various computer systems
- Effective problem solving and prioritization skills
- 2+ years of healthcare experience, working as an RN Preferred Qualifications:
- Previous experience in clinic setting
- Ability to work independently
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary - suggestion to add this as an optional data point for specific demographics, removing from our generic central posting)
- Somebody who embodies being "Oaky" What does being "Oaky" look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and driving for results
- Be relentlessly determined Why Oak Street?Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
- Collaborative and energetic culture
- High levels of responsibility and rapid advancement
- Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits