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MA / Medical Assistant - ProMedica Physicians Group MA Orientation Program - Toledo, United States - ProMedica Health System
Description
POSITION SUMMARY
Functioning as a team member within a patient centric care delivery model for high quality and service within the practice setting.
ACCOUNTABILITIES
Reports for scheduled shifts on time and in a professional manner with regard to behavior, telephone courtesy, dress, identification, and communication with patients' colleagues, and outside agencies.
Works closely with the provider and leadership to continually improve the patient experience though daily patient care, clerical support, ongoing projects and assumes additional duties as needed in a self-directed manner.
Prepares the patient for the visit by taking vital signs, documenting and order entry within the EPIC system, arranging and coordinating support and ancillary services for patient care, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to the providers and patients.
Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.
Within scope of Medical Assistant, demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls.
Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. Communicates professionally with patients, providers, and co-workers at all times. Actively participates and is engaged in staff meetings.
Collaborates with leadership and other staff to recommend changes to improve the safety, quality, and efficiency of patient care.
Performs other duties as assigned that support ProMedica's core values.
Education:
Must be a high school graduate or its equivalent.
Skills:
Certification:
BLS (CPR), must present a current BLS course card from the AHA at time of employment or obtain certification within 90 days of hire
PREFERRED QUALIFICATIONS
Education:
Completion of a recognized MA program at an accredited college or university.
Years of Experience: 1+ years experience in direct patient care preferred.
Certification:
Applicable medical certification preferred (MA, EMT, STNA, etc...)
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
Equal Opportunity Employer/Drug-Free Workplace
Requisition ID: 82752
