Technical Support Engineer - Oregon, United States - Seewander

Description

Technical Support Engineer - Windows Devices and Deployment

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.

In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft's commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.

As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues.

This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required
Technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
Windows System Administration, Configuration, including a good basic understanding of:

• User Accounts and Access Control
• Event Logs and Auditing

Industry experience in deploying, configuring, administrating and troubleshooting Windows Operating Systems.
Industry experience with troubleshooting tools and log review

Experience with any of the following technologies:

• Installing and troubleshooting Windows Update and WSUS
• Windows Activation and Licensing
• Bitlocker Administration and Management.
• Windows Installation and Setup Issues (In Place Upgrade)
• Devices and Driver Installation issues on Windows

Ideally:
Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services).
Knowledge of Desktop technologies (Setup and Deployment, Activation, Servicing Windows, Bitlocker encryption, Devices).
Knowledge of Windows debugging and Windows Internals and debugging is a plus.

Language Qualification:

English Language:
confident in reading, writing and speaking. OR
Fluent in German, French, Italian, or Spanish and confident in reading, writing and speaking English.
Responsibilities

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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