Desktop Support Analyst I/II/III/IV - Albuquerque, United States - TECO

Description

This position will be open to internal and external applicants and will close on Sunday, April 28, 2024.

The Associate Desktop Support Analyst position pays between $48,000 to $60,000; the Desktop Support Analyst position pays between $54,720 to $68,400; the Senior Desktop Support Analyst position pays between $63,440 to $79,300 and the Lead Desktop Support Analyst position pays between $78,640 to $98,300. Placement in any level is based on skills, experience and education of the successful candidate.

About This Opportunity
If you are a dedicated IT professional seeking career growth and continuous learning opportunities, consider joining our world-class IT team as a Desktop Support Analyst. In this position, you will work with customers to identify technology-related problems, and provide solutions. Your understanding of various hardware, software and networking systems will be the key to successful customer resolution.

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety.

• Determine the appropriate course of action within the incident management process (ITIL).
• Works under limited supervision on non-routine, moderately technical assignments.
• Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas.
• Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
• Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training.
• Required to work at various locations during storm restoration efforts.

*Levels 2-4: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have:

• A High School Diploma or GED
• A valid driver's license with an acceptable driving record
• Associate Desktop Support Analyst: 6 years of customer service experience. A college degree may be considered in lieu of 3 years' equivalent experience.
• Desktop Support Analyst: ITIL certification and 8 years of IT-related experience. A college degree may be considered in lieu of some equivalent experience.
• Senior Desktop Support Analyst: ITIL certification and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience. 10 years of related IT experience; A college degree may be considered in lieu of some equivalent experience.
• Lead Desktop Support Analyst: Associate's or Bachelor's degree in a computer-related field or business administration with concentration in computer science. ITIL certification and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience. 12 years of related IT experience; A college degree may be considered in lieu of some equivalent experience.

Working Conditions
Office Environment. Tasks may require handling objects up to 25 pounds on a routine basis.