In- Office Call Center Representative - Ozark, United States - Capital Vacations

Description

SALARY:
Starting at $16

Training pay of $15 per hour


SCHEDULE:
Full Time opportunities (M-F and occasional Saturday)

7:45AM -4:30PM or 8:30am-5Pm


What Capital Vacations can offer YOU:
Great hourly pay and opportunity for professional GROWTH

PAID TRAINING
Year-round work at a company with a NATIONAL presence
Medical, Dental, and Vision Insurance options
401(K) contribution after 90 days
Paid Life insurance, short-term and long-term disability, and MORE
Flexible Spending Account
Paid Time Off & Holidays
Discounted vacation stays

Principal Duties and Responsibilities

Assisting owners with questions about their Club & Legacy ownership
Must be able to work a variable shift and flexible hours and days
Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
Strong selling skills, able to book events, tours and sell an array of products and services
Processes maintenance fee and loan payments
Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
Agents must type at least 30 words per minute
Daily adherence is expected at 85% minimum
Agents must be able to multitask throughout their shift seamlessly
Flexible in work schedule with Saturday shift as rotated
Must maintain an 85% Quality Assurance score per month
Must convert 15% of calls to reservations at a minimum
Confident and comfortable working in a Pay for a Performance role
All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:
High School diploma, some college preferred
High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
Hotel/timeshare experience a plus
A strategic mindset to problem solving and craft win/win solutions.
Knowledge Timeshare Ware is a plus
Previous experience using is a plus


Skills, Knowledge, and Abilities:
Ability to work both in a team and independently
Excellent organization and ability to multi-task required to handle multiple priorities
Very detailed oriented and accuracy is a must
Technically savvy ~ able to quickly pick up and maneuver through several different systems
Ability to work in a fast pace office environment
Excellent communication skills
Bilingual a plus
Comfortable in Selling all products and Services
Ability to work with a high level of professionalism at all times

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