Marketing/Patient Communications Specialist - Wyandotte, United States - TRUE ORTHODONTICS, PC.

TRUE ORTHODONTICS, PC. Wyandotte, United States

3 weeks ago

Description

Job Description

Job DescriptionAbout our practice:
We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results, and put our patients first before ourselves We are looking for a candidate who shares this vision and desires a long-term position with our team.

Dr. John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment. Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr. Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve. He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud of his reputation and proud of his community.

Job SummaryWe are seeking a Marketing/Patient Communications Specialist to join our team

As a Marketing Communications Specialist on the team, you will be working across numerous platforms to present a cohesive company voice and message. This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials. You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations. The ideal candidate has previous experience in a marketing role, has excellent communication skills, and can work well both independently and as part of a team.

As a Patient Communications Specialist on the team, you will function as the primary contact for patient collection communication. The candidate will handle all aspects of early pre-litigation collections. The best candidates will be self-motivated, team-oriented and eager to be a part of a rapidly growing business.

This position will also include cross coverage training amongst various positions in the office. This will include, but not be limited to; front desk duties, insurance collections, billing, processing new start contracts, etc.

Responsibilities

Work across numerous platforms, including social media, to fulfill the goals and objectives laid out for the marketing team
Track marketing campaign progress and objectives
Create and execute marketing campaigns across multiple channels
Collaborate closely with others to ensure the message and vision of the company are being communicated properly
Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions.
Place phone calls to delinquent consumers.
Help to resolve discrepancies, sort payments, small balances, and delinquent accounts.
Accurately document all calls and consumer contacts.
Follow company policies, procedures, and directives from supervisors/managers.

Qualifications

Strong data analysis skills
Excellent written and verbal communication skills
Familiarity with social media marketing
Ability to prioritize and manage multiple tasks
Ability to effectively communicate to reach mutually beneficial agreements
AI knowledge/experience ideal, but not required

This position is subject to a 90 day resignation notice and pending a complete background check.

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