HR Operations Specialist - Atlanta, United States - RaceTrac Petroleum

Description

RaceTrac Company OverviewJob Description:

The HR Operations Specialist is responsible for the resolution of Tier 1 employee and manager inquiries and requests across one or more HR centers of expertise.

Following the guidelines put in place by the HR Operations Team Lead or the impacted center of expertise, this individual will use case management tools to respond to, track, and/or escalate employee and manager inquiries within a defined SLA.

Responsibilities:

With exceptional customer service at the forefront, uses case management tools to respond to and tracks employee and manager inquiries within a defined SLA.

May involve coordinating across multiple partners or escalating as appropriate.
Administers all HR operations process support for employees and supervisors, including pre-hire, onboarding, and offboarding needs.
Conducts data audits and executes corrective actions across multiple HR systems. Processes pertinent data changes as is appropriate.

Services employee queries involving general operations or programs (e.g., new onboarding, general benefits related questions, employment verifications tasks, Workday navigation, etc.).Supports requests for information including employment verifications, subpoena requests, personnel file requests, etc.

Follows prescribed guidelines as it relates to protection of sensitive information, confidentiality, etc.
Creates and maintains effective FAQs and canned responses for commonly asked questions.

Identifies gaps in processes, procedures, scripts, and FAQs, and creates and documents solutions for these gaps; knowledge share with other team members as appropriate.

Additional duties as may be assigned from time to time.


Qualifications:
Excellent customer service and organizational skills with a strong aptitude for attention to detail.
Excellent time management skills with a proven ability to meet pre-defined SLA's.

Excellent speaking, writing, and listening skills; ability to effectively relay information while paying careful attention to the concerns or questions being posed.

Working knowledge of MS Office applications (particularly Outlook, Teams, and Excel) and Google applications (gmail, docs, sheets).Operational experience with HCM tools and ticketing platforms strongly preferred, Workday and ServiceNow a plus.

Ability to interpret and apply judgment according to directions or guidance.
Working understanding of human resource principles, practices, and procedures.
Bachelor's degree or equivalent combination of education and experience, including in an HR shared service environment, strongly preferred