Account Director - United States New York, United States, United States
2 days ago
Job description
Moburst is a boutique global mobile marketing agency that helps companies grow their mobile business. The most prestigious brands and startups in the world such as Google, Samsung, Discovery and Uber are leveraging our mobile strategy, product, creative, app store optimization (ASO) and media services to enhance their product and maximize their KPIs.
Love mobile? Want to join one of the top mobile marketing agencies in the US and be part of our success? We are looking for an exceptional Account Director to join our team. The Account Director owns relationships with our most important asset – our clients. As the main point of contact for our clients, the Account Director also coordinates the resources needed to service projects, builds strategic operational plans and balances the expectations of our clients with the execution of our team.
Responsibilities:
Leading the development and execution of a client's marketing plan in conjunction with stated and potential client needs
Working with an international delivery team to achieve the right quality of materials within the timelines and expectations of the client
Forging and cultivating a productive client relationship
Identifying and communicating changing client business priorities to senior management
Combining analytical rigor with creative problem-solving skills
Negotiating contracts and fee arrangements as needed
Developing and presenting breakthrough thinking in strategic planning sessions, client summits, and professional conferences
Identifying strategic client upselling opportunities, and partnering with delivery teams to discuss these opportunities with clients
Own overall client satisfaction and retention, ensuring strong relationships that drive successful renewals
Overseeing ongoing client project management to ensure deliverables are meeting client expectations
Navigating challenging client situations with a solutions-oriented approach that reinforces trust and ensures client satisfaction
Some travel may be required if relevant (up to 15%)
Requirements:
BA in business, advertising, marketing, or related field
5+ years of account management experience in global professional services companies, preferably from the digital/mobile advertising space
Experience managing top tier clients with larger marketing budgets
Ability to accurately estimate effort and resources required to complete projects and build project Gantts with subtasks accordingly
Business-savvy approach, with the ability to translate client brief and business needs into data and campaign requirements
Ability to work in a diverse, fast-paced environment and effectively collaborate across functions and teams globally and time efficiently (e.g. clients in SF, the delivery team in Israel)
Dynamic personality, able to effectively engage and influence a variety of audiences – a true people person
Excellent written, presentation, management, listening, and interpersonal skills
Familiarity with Salesforce and Asana is an advantage
Managerial experience is a plus
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