- High School Diploma or GED required.
- Minimum six (6) months guest services experience required.
- Must be able to multi-task effectively.
- Must be able to clearly speak, read and write in English language.
- Must maintain good personal grooming habits and carry self in a professional business manner.
- Maintain the passion necessary to execute world-class service to every guest.
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
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Yaamava Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Supervisor, Entertainment, the Entertainment Representative is responsible for selling tickets for entertainment company events. Entertainment Representatives are also responsible for daily sales and stocking of supplies, maintenance, and accuracy of sa ...
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Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Supervisor, Entertainment, the Entertainment Representative is responsible for selling tickets for entertainment company events. Entertainment Representatives are also responsible for daily sales and stocking of supplies, maintenance, and accuracy of sa ...
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Crowd Control Specialist, Resort Entertainment
3 weeks ago
Yaamava Resort & Casino at San Manuel Highland, United StatesThe Crowd Control Specialist will assist with ensuring the safety, security, set up and teardown of entertainment venues. They will work with Public Safety to report potential issues and manage dress code policy while providing an exceptional guest experience. Under no circumstan ...
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Audio Visual Technician I, Resort Entertainment
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the direction of the Supervisor, Audio Visual, the Audio Visual Technician – Entertainment, is responsible for the setup, operation, maintenance, lighting, audio and video equipment to enhance the live entertainment experiences and special events performed throughout Yaamav ...
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Lead VIP Services Concierge
6 days ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units, while operating at the highest level of discretion and confidentiali ...
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Crowd Control Specialist, Theater Entertainment
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesThe Crowd Control Specialist will assist with ensuring the safety, security, set up and teardown of entertainment venues. They will work with Public Safety to report potential issues and manage dress code policy while providing an exceptional guest experience. Under no circumstan ...
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In Room Dining Attendant
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Food & Beverage Supervisor, the In Room Dining Attendant is responsible for ensuring that all resort guests have the highest quality food and beverage in-room dining experience possible. This position interacts one-on-one with guests, taking and deliver ...
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Director, Property Marketing
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Vice President of Property Marketing, the Director of Property Marketing will oversee the direction and execution of property advertising, media strategies, PR, social media, and media analytics in coordination with Marketing Shared Services. This posit ...
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Relationship Marketing Host
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Relationship Marketing Manager, the Relationship Marketing Host is responsible for providing "mid-tier" level guests with the best possible experience. The Relationship Marketing Host builds guest loyalty using sales and marketing techniques that foster ...
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Hotel Door Person
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of Bell Captain, the Door Person serves as a professional and knowledgeable representative of the hotel to all internal and external guests, ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Door Person holds respo ...
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Valet Attendant
3 days ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesThe Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests' arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations - requir ...
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Guest Services Supervisor
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesThe Supervisor, Guest Services, will be responsible for ensuring service, and operational excellence in all areas representing Guest Services. The Supervisor, Guest Services, will supervise, mentor, motivate team members, and support daily service and operations as directed by de ...
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Player's Club Ambassador
5 days ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Guest Services leadership team, the Player's Club Ambassador is responsible for supporting player's club membership practices and various administrative duties associated with club membership and Guest Services. The Player's Club Ambassador supports and ...
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Food and Beverage Supervisor, Serrano Buffet
4 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Food and Beverage Assistant Manager, the Food and Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring effici ...
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Pbx Supervisor
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Manager, PB-Guest Retention, the Supervisor, PB, supports the PBteam as they provide excellent service to guests in a high-volume call center environment. The Supervisor ensures that all interactions are consistent with property policies and procedures ...
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Slot Parts Controller
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Slot Technical Supervisor, the Slot Parts Controller provides administrative and technical support to the Slot Department. The Slot Parts Controller establishes and maintains positive relationships with slot machine and gaming vendors while managing inv ...
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Busser
2 days ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesThe Busser is responsible for maintaining the appearance of their assigned work area and station by cleaning, stocking and organizing. Bussers are also responsible for delivering and expediting food orders and condiments to guests in various food venues as necessary. · **Essentia ...
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Beverage Bar Cashier
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Food & Beverage Supervisor, the Cashier is responsible for taking customer food orders, collecting payments and making change for customers and employees. The Cashier is also responsible for balancing opening and closing banks at the beginning and end o ...
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Kitchen Worker
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Steward Supervisor, the Utility Worker I follows health & safety regulations, food safety guidelines and Departmental procedures in the cleaning and sanitization of china, glasses, silverware and smallwares. The Utility Worker I cleans, disinfects, sani ...
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Administrative Assistant, Player Development
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Director of Player Development, the Administrative Assistant is responsible for handling and monitoring all administrative functions related to the smooth functionality of the Player Development offices. Those duties will include scheduling, office comm ...
Crowd Control Specialist, Resort Entertainment - Highland, United States - Yaamava' Resort & Casino at San Manuel
Description
The Crowd Control Specialist will assist with ensuring the safety, security, set up and teardown of entertainment venues. They will work with Public Safety to report potential issues and manage dress code policy while providing an exceptional guest experience. Under no circumstances will physical force be used in this position.
Essential Duties & Responsibilities
1. Responsible for ensuring guest safety through observing and surveying the crowd at all times. Patrols entertainment venues to preserve order among guests and protect assets. Promotes positive public relations and strives to create an enjoyable atmosphere for all guests. Responds to requests for assistance and information in a helpful and courteous manner.
2. Responsible for monitoring dress code and checking guest's identification to ensure they are age appropriate. Screens guests with metal detectors and conducts guests' bag checks.
3. Promote/issue the Player's Club card.
4. Works to prevent and resolve altercations among guests. Stops all inappropriate behavior immediately in a professional manner.
5. Enforces capacity regulations and assists with entertainment venue counts.
6. Assists with event set up and breakdown.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
Certificates/Licenses/Registrations
Yaamava' Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today
Source: Hospitality Online