Churn Data Analyst - Westlake - JAB Wireless

    JAB Wireless
    JAB Wireless Westlake

    5 days ago

    Description

    Job Title: Churn Data Analyst

    About the Role

    We're seeking an experienced Churn Data Analyst to lead data-driven initiatives focused on understanding and reducing customer churn. This role combines deep analytical expertise with strong business acumen to uncover insights, develop predictive models, and support strategic retention efforts.

    • Analyze churn patterns and customer lifecycle trends to identify key drivers of attrition.
    • Design, build, and maintain churn prediction models using advanced statistical and machine learning methods.
    • Develop automated reports and dashboards that monitor churn KPIs, retention performance, and at-risk customer segments.

    Your Key Responsibilities

    • Collaborate with cross-functional teams (Operations, Product, Customer Experience) to develop churn mitigation strategies;
    • Evaluate the impact of retention programs;

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