Manager - Regional Ops Cust Service - Ithaca, United States - Iberdrola SA
Description
Manager - Regional Ops Cust Service page is loadedManager - Regional Ops Cust Service
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locations
Estados Unidos, Nueva York, Vestal
Estados Unidos, Nueva York, Geneva
Estados Unidos, Nueva York, Auburn
Estados Unidos, Nueva York, Ithaca
Estados Unidos, Nueva York, Horseheads
time type
Jornada Completa
posted on
Publicado ayer
job requisition id
R-04268
Position Information
Location:
Binghamton, NY; Elmira, NY; Ithaca, NY, Hornell, NY, Geneva, NY; or Auburn, NY
Pay Range:
$111,500 - $139,400
Schedule:
Office
Job Summary
Scope of Work – Main duties, settings, geography, managing efficient and cost saving budgets, reporting relationships, other relationships:
Manages meter reading, collections, meter technical, disconnection and reconnection in Field Customer Service.
Provides leadership and direction to achieve goals and implement change.
Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management, managing an efficient and cost savings budget, and daily field operation activities.
Coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts.Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner.
Requires contact with the public, contractors, union leadership, local government agencies and officials, and other utilities.This position will require travel.
Key Responsibilities
Manages gas and electric field collections, meter reading, turn on/shut off, meter technical and storm work across multiple divisions.
Directs the installation, removal, testing, connection, disconnection and reading of all meters in the area
Coordinates key contract bids and awards with Procurement. Researches and resolves invoice processing.
Required Qualifications
Managerial and leadership skills
Creative problem-solving skills
Strong interpersonal, communication, organization, and follow-through skills
Ability to multi-task and set priorities
Acts as a mediator/negotiator with all perspective business partners
Customer focused
Ability to administer to budgets, contracts, and staffing needs, performance management goals and objectives
Demonstrated ability to coordinate with Utility professionals across the company
Ability to develop and manage a safe work environment
Strong knowledge of company customer service processes, including HEFPA
Preferred Qualifications
Bachelor's degree with 7 years relevant experience required
Associates Degree with a minimum of 10 years relevant experience or High School Diploma/GED required with 15 years relevant experience
Leadership experience in a union environment preferred
Prior experience with project management preferred
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or External)
Communication
Collaboration
Leadership (people managers/leaders)
Disclaimer
AVANGRID is committed to a diverse and inclusive workplace.
AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.
This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions.
This does not include those that will work for Avangrid Renewables.Información Movilidad
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.
Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.
En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local.
Obtenga más información sobre igualdad en el empleo en este enlaceSi usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el o en
Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future. Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets.
Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.S.
with a diverse onshore and offshore renewable energy portfolio.With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company's ESG+F framework and the UN Sustainable Development Goals.
This has led to recognition by JUST Capital for four consecutive years and, in 2024, we achieved an overall 12th place out of 937 companies and #1 in the utility sector thus demonstrating our commitment to the environment and the communities we serve.
Avangrid has also been named one of the World's Most Ethical Companies for five consecutive years by the Ethisphere Institute.
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