- Use previous experience to develop a vision and strategy.
- Card Servicing and Operations encompasses departments that are build outs, being re engineered, or will be implementing new functions.
- The Associate Director will have a team of two Sr.
- The bank's brand is built on the trust of our clients, employees, and shareholders.
- You will be a change agent.
Associate Director-Credit and Debit Card Fraud Management - Phoenix, United States - Western Alliance Bank
Description
Job Title:
Associate Director-Commercial Debit Card Fraud & Loss MitigationLocation:CityScapeWhat you'll do:Western Alliance Bank is seeking an Associate Director-Commercial Debit Card Fraud & Loss Mitigation.
This position will report to the Director of Card Servicing and Operations.The Associate Director will initially have a team of two fraud analysts and overall ownership of fraud risk strategies and prevention.
Will also manage functions currently performed by two external vendors.In addition, the Associate Director must have thought leadership and the ability to identify current and future gaps for risk.
This role will grow as Card and current B2B product offerings evolve.The ideal candidate will provide partners with risk expertise, guidance, and some ownership of product development as well as current and future operational and servicing processes.
Since this is a quickly growing product, it is important to develop strong business partner relationships and who is willing to work together on key initiatives.
The bank is looking for someone who leads by example, introduces new business disciplines, and is excited to be part of a quickly evolving and growing product.
The Card Servicing and Operations department is in a growing stage and looking for someone to join the team that must be willing to show enthusiasm and work hard to make Card Servicing and Operations continue to change.
Card has become one of the bank's top strategic product investments.What we are looking for:
Plan Well, Deliver Exceptional
Drive Operational Excellence
Help People Grow
A strong leader for both the fraud team that can engage the team into this transformation, and through a processor conversion.
They will need to coach, understand what drives them, find ways to enrich their skills and job satisfaction, and most importantly, show support.
The culture is two-way feedback to help each other grow.Do the Right Thing Every Single Time
Will carefully analyze and validate observations to ensure any and all decisions or recommendations always balance risk with customer impact.
All decisions must take into consideration regulatory, compliance, and internal risk.Imagine the Possibilities
Be able to balance risk, loss, and what we focus on, the overall client experienceQualifications you will need:10+ years of card experience with strong fraud detection analytics, modeling, and strategy is a must.
B2B and B2C are a plus.5+ years of leading a team that involves engagement as Card grows and changes.5+ years of using Falcon with either FIS or TSYS3+ years of other types of loss mitigation outside of traditional card fraud, such as collectionsBA/BS required.
Any fraud, risk, or compliance certifications are a plus.Skills needed to be successful:
Robust analytical skillsStrong knowledge of Federal, PCI, PII, and Visa regulationsExperience in claims and disputes processA deep understanding of client credit management beneficialMust thrive in a fast-paced, and changing, environment.
Demonstrated experience in fraud department build-out or re-engineering.
Experience using Tableau, SQL, or other data mining software.
Previous processor conversion is a plus.
Proven record of passing successful auditsNetwork with other professionals within the card fraud and risk industryAbility to clearly communicate to individuals at all levels.
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your careerAbout the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation.
Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.
Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call When contacting us, please provide your contact information and state the nature of your accessibility issue.
We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation#J-18808-Ljbffr