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- Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
- Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on-site gyms and cafeterias, massage appointments, and social activities.
- Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you're successful here (and enjoy your job too)
- Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
- Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
- Knowledge of Medical Terminology a PLUS
- Excellent written and oral communication skills
- 1+ years of customer service experience analyzing and solving customer problems required;
- Exceptional organizational and time-management focus
- High School Diploma or equivalent required, Associates or Bachelor's degree preferred
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Cigna Work From Home Jobs – Customer Service Advocate - WilkesBarre, United States - Cigna
Description
Job Description:
A bit more about us: we're a global health service company dedicated to helping people improve their health, well-being and sense of security. As a Customer Service Advocate at Cigna, you'll help our 95+ million members make the most out of their Cigna benefits. You'll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, you'll make an impact in the lives of others, day in and day out.
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Job Details:
Company: Cigna
Vacancy Type: Full Time
Job Location: Wilkes Barre, PA, US
Application Deadline: N/A
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