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Trenton

    Guest Services Temporary Associate - Trenton, United States - Spencer's & Spirit Halloween

    Spencer's & Spirit Halloween
    Spencer's & Spirit Halloween Trenton, United States

    2 weeks ago

    Default job background
    Description
    Guest Services Temporary Associate

    in

    Egg Harbor Township, NJ

    at

    Spencer's

    Spencer's is the mall destination for entertainment, excitement and fun.

    For over 60 years we have been offering unique product for the lifestyle style of our core 18-24 year old guest, always inspired by humor and irreverence.

    Originally a mail-order catalog in Easton, PA, Spencer's has been the leader in fun and novel products from the Whoopie Cushion to lava lights.

    In 1963 Spencer's expanded its reach and opened its first store in the Cherry Hill Mall in Cherry Hill, New Jersey where we continue to operate.

    Job Description

    Overview
    We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun" and "So Much Fun It's Scary"
    At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
    One Team / One Goal
    We are leaders and owners of our business success.

    Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

    Responsibilities

    The Guest Services Temporary Associate will communicate through phone, email and live chat with our guests, other Guest Services team members, store associates and internal partners.

    This position is responsible for the answering of calls or written inquiries from customers, vendors or general business communication.
    Field a variety of incoming and/or outgoing calls on behalf of our guests and stores
    Respond to customer complaints by the timely coordination of field input where required
    Conduct research to provide answers for our guests to resolve their issues
    Respond to written inquiries on both social and live chat platforms
    Document information in order management systems for accurate record keeping
    Qualifications
    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
    Proficient in Microsoft Suite to include Word, Excel, and Outlook
    Excellent written and verbal communication skills
    Strong organizational and time management skills

    #J-18808-Ljbffr
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