Data Entry Clerk REMOTE - Baltimore - AllJobs

    AllJobs
    AllJobs Baltimore

    2 days ago

    Description

    About the job Data Entry Clerk *REMOTE*

    Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction.

    Essential Functions:

    • Handle a high volume of incoming calls, setting the tone and pace of every client call
    • Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures
    • Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
    • Effectively communicate next steps if legal representation is warranted
    • Explain, kindly and professionally, when the firm will not be able to assist a prospective client
    • Perform administrative duties related to customer service, client intake and overall client retention
    • Treat the first and last calls of the day with the same level of care and compassion
    Requirements:
    • Must have excellent oral and written communication skills
    • Must be able to convey confidence and empathy over the phone
    • Ability to multi-task
    • Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
    • Bilingual (Spanish) a plus
    How to apply?

    If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV and Cover Letter

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