IT Systems and Technology Specialist - San Antonio - Windmill Wellness

Description

Role Description

The IT Systems & Technology Specialist serves as Windmill Wellness's on-site infrastructure and technology lead, working in close partnership with our Managed Service Provider (MSP). While the MSP provides remote systems management and helpdesk support, this role owns the physical execution, reliability, and standardization of IT systems across all locations.

In addition to maintaining core infrastructure, this role plays a key part in advancing Windmill's technology maturity—identifying and supporting opportunities to improve workflows through automation, AI-enabled tools, and enhancements to data and reporting capabilities.

This is a hands-on position that intentionally divides time between Windmill Wellness Ranch in Canyon Lake and our San Antonio outpatient clinic locations, ensuring consistent infrastructure standards, operational readiness, and scalable technology foundations as the organization grows.

About Windmill

Windmill Wellness was recently acknowledged amongst San Antonio Express-News' Top Workplaces in 2025. Windmill Wellness is recognized by the State of Texas as a COSPD (co-occurring psychiatric disorders) inpatient and outpatient treatment center specializing in trauma therapies, substance use disorders and mental health serving patients from all over the United States. Our treatment approach focuses on addressing underlying issues instead of relying on a "band-aid" fix. Healing the body, mind and spirit requires specialty and highly educated staff trained to deal with the core issue, which is never the substance that is being abused.

Our mission is to improve the physical, spiritual and emotional health of the individual and their family through an integrated healing system including the latest technologies, group support, nursing, psychiatry, and intensive therapy.

Responsibilities

Onsite IT & Infrastructure Support

• Collaborate with our MSP and serve as the on-site owner of physical IT infrastructure across Windmill Wellness Ranch and outpatient clinics.
• Provide hands-on support for hardware, connectivity, and physical systems to ensure smooth daily operations.

Physical Infrastructure & Hardware

• Install, maintain, troubleshoot, and replace on-site IT equipment, including:
• Laptops, desktops, mobile devices, and printers
• Cameras, access control systems, and AV equipment
• Networking hardware (routers, switches, cabling, Wi-Fi access points)
• Perform device setup, swaps, and decommissioning for staff.
• Maintain accurate asset inventories across all locations.

Multi-Site Coverage

• Intentionally divide time between Windmill Wellness Ranch in Canyon Lake and San Antonio outpatient clinic(s).
• Provide on-site coverage during clinic openings, expansions, and periods of elevated operational need.
• Ensure consistent physical IT standards and setups across locations.

New Site & Clinic Readiness

• Support IT setup and readiness for new outpatient locations, including:
• Physical network setup and testing
• Device deployment and printer configuration
• Camera and AV installation and testing
• Coordinate with contractors and vendors during build-outs and renovations.

Security & Access (Physical Execution)

• Execute on-site components of IT security and access controls (device security, camera placement, badge/door access systems).
• Manage physical aspects of staff onboarding and offboarding (device handoff/return, access removal).
• Respond to IT incidents that require physical presence.

Technology Advancement & Innovation

• Stay informed on emerging IT, AI, and automation tools relevant to healthcare operations.
• Identify and propose practical technology-driven improvements that enhance workflow efficiency, reporting capabilities, and operational performance.
• Support implementation of AI tools, workflow automation initiatives, and enhancements to Windmill's data infrastructure.
• Partner with leadership to strengthen Windmill's overall technology maturity over time.

Continuous Improvement & IT Enablement

• Identify recurring issues, gaps, and risks in on-site IT infrastructure.
• Propose practical, on-the-ground improvements to increase reliability, usability, and consistency.
• Support execution of approved IT improvements (hardware upgrades, layout changes, standardization).
• Help reduce preventable downtime through proactive fixes and standardization.

Documentation & Training

• Maintain basic documentation for physical IT systems, layouts, and configurations.
• Train staff on proper use and care of equipment and basic IT hygiene.
• Flag trends or recurring issues for leadership awareness.

Ideal Qualifications/Requirements

• 3+ years of hands-on IT support or infrastructure experience (multi-site environment preferred).
• Demonstrated experience installing, troubleshooting, and maintaining hardware, networking equipment (routers, switches, Wi-Fi access points), and other physical IT systems.
• Experience supporting security systems such as cameras, badge/access control, and device lifecycle management.
• Working knowledge of HIPAA compliance and healthcare IT environments (EMR/EHR systems preferred).
• Demonstrated interest or experience in AI tools, workflow automation, data systems, or other emerging technologies that improve operational efficiency.
• Proven ability to proactively identify recurring IT issues and implement practical, scalable improvements that increase reliability and reduce downtime.
• Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment.
• Excellent communication skills and the ability to build trust across clinical and operational teams.
• Ability and willingness to rotate between Canyon Lake and San Antonio locations; reliable transportation required.