- Job Type: Regular, Full-time, In Location, Onsite; Coordinator, Customer Service, Customer Operations, Customer Experience, Retail, Key Holder
- Hours: From 38 to 40 hours per week
- Shifts: Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8 am to 10 pm; Work schedules are published 3 weeks in advance
- Pay: The starting rates/salary for this position range from $19.19 to $27.29 and will be based on equivalent work experience
- Benefits: Generous paid time off, holiday and sick time; WiselyPay - get earned wages up to two days early; Paid parental leave (up to 16 weeks); KinderCare tuition discount; Retirement and bonus plans; Co-worker discount, meal deal, and referral bonus; Pet insurance program; Education assistance and learning programs; Safety shoe reimbursement; 24/7 telehealth visits; Dental and vision plans; Medical and Rx plans (must work min. 20 hrs/week); A fun and inclusive work environment
- Oversee day-to-day operations assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
- Enhance the shopping journey of visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
- Ensure customers receive consistent information throughout their shopping journey
- Record information in the relevant systems to improve the customer's future shopping experience
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services; offer alternative solutions that meet individual customer needs
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
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Customer Service Coordinator - Fishers, United States - Ingka External
Description
As a Customer Coordinator, supporting the in-store customer experience team, you will:
At IKEA, in Customer Relations, building and retaining long-lasting relationships with new and existing customers in a multichannel retail environment is key
We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers; we set up services, gather feedback, and make things right. Our goal is to connect with people by listening to their personal needs and to create genuine interactions. We're passionate about people
You have a passion for delighting customers, understand greatness requires thinking differently, and value an inclusive and accepting work environment
3 years of related experience; 1 year of experience in a customer service and customer-focused environment
