Stewarding Manager - Washington, United States - Washington Hilton

    Washington Hilton
    Washington Hilton Washington, United States

    Found in: beBee S2 US - 1 month ago

    Default job background
    Full time
    Description
    Hilton Washington is looking for a dynamic Stewarding Manager to join their team while supporting 120,000 square feet of meeting space and 3 food & beverage outlets. Located in the heart of Washington, DC, this iconic hotel is home to amazing events and guests.

    To manage and direct utility stewards and dishwashers to transport and clean cooking utensils and service ware in order to provide cooks, buspersons and food servers with appropriate equipment. Cleans physical surroundings. Supervises and directs staff, including temporary personnel. Ensures proper set up for all banquet functions on his/her shift and that all food and equipment on menus are delivered on time to all functions. Ensures compliance with health, safety, sanitation and alcohol awareness standards. Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service. Interviews, trains, supervises, counsels, schedules, and evaluates staff .

    What will I be doing?

  • Train, schedule, supervise and counsel all stewarding team members in accordance with established standards for safety, productivity and performance. Delegate dish and equipment washing and silver polishing activities and orders. Supervises staff to meet Hilton standards and execute event specifications.
  • Works closely with Food and Beverage, Culinary leadership, Director of Event Operations and Director of Event Experience to identify and maintain serve ware in accordance with specific menu item/buffet presentation requirements. Works closely with Director of Event Operations, Banquet Captains and Event Experience managers in order to furnish and execute on all banquet event order details and specifications for all events in the meeting and public spaces. Meet deadlines respectively. Closely monitor scheduling and payroll of the department insuring proper staffing/coverage for all events.
  • Direct staff in maintaining the cleanliness of the back of the house areas, which include main kitchen, storage areas, dumpster, loading dock, employee cafeteria, outlets, back of house landings, ware washing areas and pantries. Manage general cleaning schedule so that all food service areas meet or exceed all health (DOH) inspection requirements as well as Ecosure, QA inspections, etc. Verbally communicates when necessary, in a calm, positive demeanor, during the course of the function with the kitchen, stewards, beverage, meeting services, banquet captains and engineering staffs, as well as Event Experience & Operation managers to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards. Formulates and administers operations to include work schedules, and assignments, labor and strategic plans to maintain Hilton meeting service standards and procedures.
  • Maintain sourcing, purchasing, quality control of the inventory of equipment and coordinate the distribution of all big four items: china, glassware, linen and silver, which also includes visual inspection to ensure cleanliness and safe transportation.
  • Control the equipment storage areas and the issuance of equipment for the culinary service and Event Operations department. This includes protecting, maintaining the cleanliness and good operational condition of house kitchen equipment, i.e. stoves, refrigerators, ovens, icemakers, walk-ins, dish machines, etc.
  • Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the operation. Recommend new operating, marketing and service policies whenever there is declining business or unsatisfactory service to our customers.
  • Attend and prepare for all menu, pre-cons, tie downs, individual team member, forecast, statement, leadership and departmental meetings.
  • Work closely with the Executive Steward, Food and Beverage, Director of Event Experience, Director of Event Operations, Event Experience & Catering Sales managers on the development of new, attractive, and creative presentations and equipment in support of seasonal and themed menus, breaks, and events to maximize revenue, add value, and remain in and/or ahead of trends and variety.
  • Prepare and furnish all reports as assigned for monthly forecast, monthly statement review, labor review. Abide by set cost controls by implementing effective controls of labor and product cost. Assist in the hotel's goals in establishing and achieving predetermined profit objectives and revenues.
    #LI-JL1

    Requirements

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
    In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
    What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

    We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Access to your pay when you need it through DailyPay
  • Health insurance
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

    Source: Hospitality Online

    •