Office Manager - Boston, United States - Berkshire Hathaway HomeServices Commonwealth Real Estate

Description

SUMMARY:

The Office Manager is responsible for providing support and assistance to agents and sales manager, providing agents with creating and updating databases, creating marketing material in alignment, managing digital filing, updating social media platforms, and providing general assistance for PR, communications, and marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Create and update databases in Excel or Google Sheets, including generating mailing lists for agents and management.
• Provide support to agents and brokers; creates marketing materials; coordinates advertising as needed.
• Coordinate with marketing team for internal and external email marketing campaigns.
• Assisting agents with Marketing RESource Center graphics
• Manage distribution of agent digital marketing material in alignment with company guidelines and branding.
• Provide local content for social media post to the marketing team.

· Create and print marketing material (feature sheets, brochures, flyers, postcards, market reports, etc.) on a weekly, monthly, quarterly and annual basis, as well as agent ad-hoc requests using the corporate web-based system.

· Follow company marketing initiatives; provide ideas, guidance, and support for agent marketing campaigns; assist in executing office marketing campaigns.

· Partner with management to coordinate and manage day-to-day operations of the sales office.

· Support the training and onboarding of new sales agents.

· Partner with management and agents to execute business plans; help identify goals and objectives; identify agent training needs and development plans.

· Partner with management to train agents in all aspects of the company process, tools and resources; conduct regular office training classes to ensure agents are proficient in marketing tools to generate business.

· Participate in office meetings, sales meetings, etc. as requested by the company.

· Ensure compliance within the office with company policies, industry standards, including RESPA and Fair Housing Standards.

· Maintain a positive and collaborative work environment within the sales team.

· Update information in property software system: transactions, changes, expired listings, listing cancellation, etc.

· Work with operations team to sets up new agents: updates MLS information, connects systems, and provides paperwork to corporate office

· Assists Manager in updating listing and sales boards on a weekly/monthly basis

· Performs other duties as assigned

QUALIFICATION REQUIREMENTS:

• Prior related experience required (3 to 5 years)
• Proficiency in Microsoft Office Suite, G-Suite and Canva
• Knowledge of MLS is a plus
• Must be detail oriented and results driven
• Must be customer-service oriented and able to multi-task in a fast-paced environment
• Positive, friendly and resourceful demeanor required
• Demonstrated problem-solver